Customer Installation Consultant III

In addition to the responsibilities listed below, this individual contributor role is also responsible for leading the end-to-end installation of new and existing accounts by ensuring functional departments understand and comply with established processing and customer commitment dates and creating and communicating installation timelines and plans. This includes monitoring and tracking installation activities with appropriate systems and databases, identifying potential risks or known issues, and providing reports and account updates on installation activities. This role is also responsible for resolving or escalating issues as appropriate throughout the installation and renewal process by working directly with regional contacts and functional departments to ensure installations comply with standard process guidelines and monitoring and reconciling application, enrollment, and fulfillment processes such as ID cards, SPDs, and EOCs. This includes coordinating installation meetings with Sales, Account Management from multiple lines of business, brokers and/or employer groups, providing group-specific reporting metrics, issue reviews, and installation processing summaries, facilitating seamless hand-off to Account Management staff, and leading projects or process improvement initiatives across the CI Team or with functional partners.

Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome. Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team. Serves as part of a consultant team to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects within a functional track or workstream by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with stakeholder teams, third party vendors, and senior management; working with stakeholders to develop goals and set the prioritization of deliverables; identifying and escalating tough stakeholder issues while maintaining an independent perspective; preparing presentations and reports; and leading or facilitating team meetings. Develops requirements for business, process, or system solutions within assigned business domain(s) by interfacing stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; and developing and documenting comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions. Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a working understanding of how current processes impact business operations; mapping current state against future state processes; identifying