Manager, Platform Operations

USD 85000 - USD 110000 - yearly Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

NBCUniversal is hiring a Platform Operations Manager primarily responsible for the operational preparation and launch of Peacock’s streamable VOD content, as well as hubs and campaigns. Additionally, you will support targeted Marketing efforts for users’ varied tiers and entitlements. We’re looking for an unflappable, detail-oriented team member who can manage various content management systems in a fast-changing industry — while also providing versatile support to the team. The Platform Operations team is tasked with ensuring the promotion of priority titles, buzzy metadata, eye-catching imagery, and related assets that intrigue subscribers. This includes alternative and custom assets used in audience segmentation and multi-variant testing. It’s a 24/7 operation responsible for updating content based on performance, strategy, and events unfolding in real time. Our team works in coordination with the Product, Marketing, and Customer Support teams in addition to other stakeholders. Therefore, this role will be involved in product enhancements, metadata optimization, and feature expansions that keep Peacock evolving and current in the streaming landscape.

Create and scale a playbook of operational executions that will support cross-functional launches of priority VOD content Oversee the day-to-day operations of building and scheduling Peacock-branded campaigns, collections, and hubs Oversee the day-to-day operations of building and scheduling the platform’s varied tiers and audience-targeted experiences Lead a team of tech-savvy programmers who build the various environments on Peacock Ideate and collaborate on new product enhancements by advising on the operational implementation that’d bring said experience to life Provide support for tentpole initiatives across NBCUniversal verticals, including high-profile content launches, breaking news events, and marquee sporting events Evaluate incidents to identify immediate solutions and work with the Impact team to escalate issues to the proper departments if necessary Liaison between Merchandising Strategy, Product, and CMS Tooling teams to ensure that all parties are informed of platform scheduling and potential bugs Support the Sr. Manager of Platform Operations in process optimizations, product enhancements, and both strategic and creative decision-making