Multi Property Sales Executive - Corporate

POSITION SUMMARY Sales & Revenue Management

Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales & Director of Sales & Marketing. Identifies revenue opportunities for the hotel based on the client profile. Meets and exceeds individual revenue goals. Effectively manages customer budgets to maximize revenue and meet the customer’s needs and identifies opportunities to up-sell products and services throughout the sales process. Exceeds company minimum standards with the SFA sales process and acts as a mentor for others within this area. Understands the overall market in which they sell - competitors’ strengths and weaknesses, market trends, supply and demand, etc. Builds and strengthens relationships with existing and new customers to include business trips, sales calls, entertainment, FAM trips, etc.; and effectively conducts customer site inspections Excels at proactive selling. Targets key accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals. Focuses on accounts with larger potential sales revenue. Responds to incoming inquiries within their market segment in a timely manner. Proactively solicit and target corporate companies located in the local area. Closes the best opportunities for the hotel based on market conditions and hotel needs. Creates sales contracts as required. Comprehends budgets as needed to assist in the financial management of the department. Understands the impact of department's role in the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.

Guest Satisfaction

Ensures a high level of customer satisfaction and builds long term mutually beneficial customer relationships to support future revenue growth. Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event. Makes presence known to customer at all times during this process. Greets customer during the event phase and hands-off to the catering & conference services department for the execution of details. Is available to solve problems and/or suggest alternatives to previous arrangements. Displays leadership in guest hospitality and ensures consistent, high level service throughout all phases of hotel events. Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty and leads to increased market share. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints. Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters. Reviews comment cards and guest satisfaction results with leaders. Participates in the development and implementation of corrective action plans. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement

Technical Expertise

Regularly share market Intel and relevant updates on managed and prospect accounts. Conducts regular competition check on corporate business and meetings/events. Solicit new special corporate accounts and conduct sales and tele sales calls. Prepares reports on a regular basis (e.g. SFA Reports, Acc0unts Productivity Reports, etc.) Attend groups and strategy meetings on weekly basis. Understands reports and hotel strategies to effectively respond to client’s special requests Responds to corporate rates inquiries within the standard time frame.

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