Customer Service Representative

Subsidiary Steel Dynamics Overview Assisting and backing up the Inside Sales Representative team. Responsibilities

Working with Inside Sales on orders, reports, analysis, etc. Providing ISR backup when they are out Monitoring and expediting of production and shipments Exceeding customer expectations for timely responses and communication Working internally with all departments to provide exceptional customer service Meeting or exceeding monthly shipping goals Meeting or exceeding key departmental measurements

Qualifications Required

A minimum two-year Associates degree Effective written and verbal communication skills Detail-oriented and well organized Customer service passion and attitude Problem-solving skills and experience Willing to go the ‘extra mile’ for service and problem resolution Able to work with people from all organizational levels and backgrounds Proficiency with Microsoft Office and PC applications

Preferred

An accredited four-year Bachelor’s degree in business, marketing, or related field Three or more years of Customer Service or Sales experience

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.