Account Executive

GLOBAL COMPANY OVERVIEW : At Abbott, we’re dedicated to helping people live more fully, in everything we do. We’re creating the future of healthcare through life-changing technologies and products that make you healthier and stronger, quickly identify when you have a medical need, and treat conditions to help you get back to doing what you love. With global headquarters in Chicago, USA, we serve people in more than 160 countries with leading medical devices, diagnostics, nutrition products and branded generic medicines. Our 115,000 colleagues are helping millions of people to live better and healthier, every day around the world. In South Korea, we’ve been helping people live fully for more than 30 years. 한국애보트 : 글로벌 헬스케어 기업 애보트의 한국 법인으로, 진단·의료기기·제약·당뇨 등 다양한 헬스케어 솔루션을 통해 한국 국민의 건강한 삶에 기여하고 있습니다. (사무실 위치 : 대치동) 애보트메디칼코리아 : 애보트의 심혈관·구조심장·전기생리 분야 의료기기를 담당하는 한국 법인으로, 혁신적인 의료 기술을 통해 환자의 삶의 질 향상에 기여합니다. (사무실 위치 : 역삼동) 애보트래피드진단 : 애보트의 신속진단 사업부로서 의료기기 및 체외 진단시약을 생산하며 현장진단 검사의 세계적인 리더 기업입니다. (사무실 위치 : 분당 정자동) 한국애보트진단 : COVID-19, 말라리아, 인플루엔자, HIV, 매독, 간염 등 다양한 감염 질환을 신속하고 정확하게 진단할 수 있는 체외진단 의료기기를 연구, 개발, 생산합니다. (사무실 위치 : 기흥) Core Diagnostics : Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. Primary Job Function: Business Retention, value Expansion, Acquisition in owned & shared accounts, ensure the retention rate to achieve the revenue and get profitability. During contract lifecycle move from Shared to Owned through value expansion and acquisition Core job Responsibilities: Ensure instrument analytical turnaround time (uptime/repair/maintenance) Conduct customer business review (KPI reviews) Manage customer relationship and thoroughly plan, prepare and follow up customer visits (pre-call plan, post-call notes) Identify customer training requirements and deliver customer training Coach customers and share knowledge (education) Identify and resolve customer pain points (troubleshooting) Replenish and control customer inventory Build image and brand in eyes of customer “Sell” or reinforce Abbott’s total solution value offering Collect and transmit VOC (Voice of Customer) Contact distributor for certain business opportunity Manage VPT process for new instrument opportunity (Value Expansion). Renewals of most of the assigned accounts (adhering to standard renewals procedures) Menu expansion (utilization of existing products; new product launches) Service sales Product promotion Forecast and Order management Identify/open door for opportunity to expand offering into other departments (prospecting, not doing) Price management Service sales Menu expansion Lifecycle management of product Contract Life Cycle and Compliance NPS responsibility (incl. hot sheets) Management of inter-client relationships Assay availability and performance Instrument installation & commissioning Manage customer maintenance Aforce use and maintenance (CRM) Driving customer royalty(resolving customer issue, NPS, Operational Customer Business Review with Lab.) Elevate all customer challenges immediately as needed Educations: Minimum education required: Bachelor’s degree. Minimum experience