IT Lead – Customer Experience Engineering

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Technology Product & Platform Management Job Sub Function: Functional Engineering Job Category: Scientific/Technology All Job Posting Locations: Raritan, New Jersey, United States of America Job Description: We are searching for the best talent for a IT Lead – Customer Experience Engineering to be located in Raritan, NJ.

Summary This role will lead Global Customer Experience (CX) Engineering capabilities in a highly regulated healthcare environment. This role has end‑to‑end accountability for technology strategy, architecture, engineering delivery, and operations across Touchless order automation and Microservices. The role partners closely with business and technology leaders across Supply Chain, Commercial, and IT to deliver secure, scalable, and integrated digital solutions that improve customer experience, operational efficiency, and business outcomes.

Technology Strategy & Delivery Translate business priorities into clear technical roadmaps, outcomes, and delivery plans aligned with enterprise strategy. Partner with Product and Business Technology leaders to prioritize investments that maximize customer and business value within Supply chain. Engineering, Architecture & Operations Drive and lead scalable EDI solution partnering with different Partners to support all Business needs across regions and internal integration needs. Define and govern end‑to‑end architecture , leveraging API‑first, event‑driven, and microservices‑based patterns. Provide hands‑on technical leadership through architecture reviews, design sessions, POCs, and complex issue resolution , as needed. AI & Innovation Derive and lead Innovation with agentic AI platforms or architecting AI-assisted automation or orchestration for integrations.   Vendor, Financial & Portfolio Management Own vendor performance, contracts, SLAs, financials, & statements of work for Dev Ops Vendors Align internal roadmaps with vendor roadmaps to maximize value and reduce risk. Lead budgeting, financial planning, and cost optimization for CX technology services. Regulatory, Security & Compliance Ensure CX platforms meet healthcare regulatory and compliance requirements (GxP, SOX, HIPAA, Privacy, GDPR). Partner with security and compliance teams to implement controls, audits, and risk mitigation. Balance speed, innovation, and risk in a regulated enterprise environment. Cross‑Functional Leadership & KPI Ownership Partners across Supply Chain, Commercial, and IT to deliver value iteratively. Own CX and operational KPIs , including touchless order rate, order accuracy, time to resolution, CSAT/NPS, and platform reliability. Use data and insights to drive measurable outcomes and continuous improvement .

Bachelor’s degree in computer science, Engineering, Information Systems, or related STEM field . 6+ years of IT experience , including 2-3 years in CX, Supply Chain management, Microservices, Integration patterns. Hands‑on experience with EDI (IBM sterling, OpenText). Strong expertise in modern integration and cloud architectures (APIs, event‑driven systems,