Senior IS&T Governance Partner

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.

As a Senior IS&T Governance Partner at Parloa, you will play a key role in safeguarding the trust and credibility of our platform by ensuring the highest standards of governance, security, and regulatory compliance. You will be entrusted with one of the organization’s most critical responsibilities: enabling Parloa to scale rapidly while remaining compliant, secure, and audit-ready at all times. at Parloa, you will play a key role in safeguarding the trust and credibility of our platform by ensuring the highest standards of governance, security, and regulatory compliance. You will be entrusted with one of the organization’s most critical responsibilities: enabling Parloa to scale rapidly while remaining compliant, secure, and audit-ready at all times.

Our IS&T Governance Department is building a world-class framework for governance, assurance, and risk management. We are establishing a mature structure of internal controls, reviews, and audits to certify our products and operations against the highest international standards, including ISO 27001, ISO 22301, PCI DSS, HIPAA, and other relevant regulatory and industry frameworks.

Today, our team consists of four specialists covering Risk Management, Compliance, Business Continuity, and Information Security Management. We are now expanding this function to scale with the company’s growth and increasing regulatory and security demands.

This is a rare opportunity to become an early member of Parloa’s internal Governance function and play a pivotal role in shaping how security, compliance, and risk management are embedded into a high-growth, AI-driven organization. You will help ensure that Parloa not only complies with all applicable regulatory and contractual obligations, but set

• Act as a core member of the remotely distributed IS&T Governance team, fostering a strong culture of security and compliance awareness across planning, development, and operational activities.

• Ensure that changes in product, development, and operational processes are properly documented, risk-assessed, and reviewed in a timely and structured manner.

• Partner with the Commercial organization by supporting security and compliance questionnaires, contributing to contract and DPA reviews, and participating in customer calls as a trusted subject matter expert.

• Manage and respond to incoming requests related to compliance, information security, and regulatory topics, providing clear, pragmatic, and actionable guidance to internal stakeholders.

• Serve as the internal authority on information security best practices, continuously promoting industry standards and driving their consistent adoption across the organization.

• Lead and support the preparation, execution, and continuous maintenance of security certifications and regulatory frameworks (e.g., ISO 27001, ISO 22301, SOC 2, PCI DSS, HIPAA).

• When new certifications or regulatory frameworks are required, take ownership of understanding the applicable security and legal requirements in close alignment with