Senior Experience Design Operations Manager

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere. Locations :  London, New York, Seattle, Austin, San Jose / San Francisco, Los Angeles, Chicago, with other EG Locations up for discussion. Introduction to the team: As the Design Organization grows and evolves, strong operational systems are essential to help teams plan, build, and deliver great work.

Design Operations plays a central role in creating the clarity and structure that enable designers to focus on craft and impact. This role is a key part of building a connected design organization that moves with purpose and delivers consistently high-quality experiences.

Design Operations supports Expedia Group’s global design organization across product design, research, and content. We build the structures and practices that enable teams to work with clarity, efficiency, and creative confidence. Our goal is to make design predictable, scalable, and deeply integrated into product development. As a Senior Manager, Design Operations , you will drive operational programs and processes within a key area of the design organization. You’ll partner with design, product, and engineering teams to improve how work is planned, reviewed, and delivered. Your work will help foster a healthy, sustainable delivery culture that supports great design at scale. In This Role You Will: Operational Frameworks: Implement and refine processes, workflows, and rituals that connect design strategy to delivery. Ensure clarity and consistency across teams. Program Leadership: Manage multi-team initiatives, ensuring design work is scoped, aligned, and delivered on time. Track progress, risks, and dependencies to keep teams moving forward. Cross-Functional Collaboration: Work closely with product management, technical program management, and engineering to align planning and execution. Strengthen communication and decision-making across disciplines. Review and Workflow Coordination: Support design review pathways, from early squad reviews to leadership checkpoints. Maintain schedules and alignment moments to ensure quality and momentum. Delivery Culture: Identify friction points and help streamline planning and collaboration. Promote sustainable practices that balance creativity with accountability.

Support: Assist design leadership with prioritization, staffing visibility, and operational readiness. Help maintain communication practices that keep teams informed and connected.

A systems thinker who brings clarity to complex environments. A collaborative operator who builds strong relationships across disciplines. A steady, organized communicator who helps teams stay aligned and focused. A champion of craft, culture, and operational excellence within design.

7+ years of experience in design operations, program management, or cross-functional delivery supporting design or product teams. Strong understanding of design workflows, tools, and review processes in digital product environments. Proven ability to manage complex programs and introduce operational improvements. Experience collaborating with product and engineering teams in matrixed organizations. Bachelor’s degree in Design, Business, or related field, or equivalent professional experience. Preferred