IT Help Desk Specialist

IT Help Desk Specialist The Opportunity: This position oversees day-to-day operations of the Cellular Services and Clean Tech programs, ensuring service delivery, vendor performance, billing accuracy, and compliance with service-level agreements (SLAs) and contractual requirements. This role coordinates team activities, supports procurement and account management, and drives process improvements to enhance operational efficiency, consistency, and service quality.

Oversee program operations, assign and prioritize work, guide team activities, and monitor performance against SLAs and deadlines. Manage vendor relationships, contracts, and service accounts, serving as the primary contact for performance management and issue resolution. Process and reconcile vendor invoices, investigate billing discrepancies, validate charges, and ensure accurate account allocation and payment records. Coordinate procurement and inventory activities, including hardware and service ordering, device provisioning, service activation, and equipment lifecycle tracking. Use ServiceNow to manage service requests, track issues, and coordinate workflows; use Calero to support billing analysis, account administration, spend management, and reporting. Maintain accurate account, contract, payment, and service records while supporting internal stakeholders, clients, and vendors. Coordinate service maintenance and issue resolution to support service continuity and customer satisfaction. Develop and maintain standardized procedures and documentation, identify improvement opportunities, and implement solutions that strengthen efficiency, consistency, and compliance. Join us. The world can't wait.   You Have: 5+ years of experience in administrative operations, program support, vendor management, or billing including hands-on invoice processing and reconciliation Experience managing vendor relationships, contracts, service accounts, procurement, or operational portfolios Proficiency in Microsoft 365, including Excel, Word, Visio, and Outlook Experience with ServiceNow Experience with Calero or a comparable wireless expense management system Experience with mobile services, device provisioning, equipment management, billing audits, spend reporting, or contract administration Ability to manage competing priorities and deadlines Bachelor’s degree Nice If You Have: Possession of strong analytical, organizational, and communication skills including exceptional attention to detail Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $53,000.00 to $108,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement