Brand Protection Supervisor

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. We're looking for a Brand Protection Supervisor to join our team at the PSA Vault in Delaware. This is a newly created, on-site supervisory role embedded directly within the Vault's authentication operation. The Brand Protection Supervisor will serve as the day-to-day lead for all authentication activity at the facility. This role will oversee the Vault authenticators, ensuring quality standards are met, and acting as the primary liaison between the Vault floor and Brand Protection leadership at headquarters.  You’ll report to the Senior Brand Protection Manager and work from our New Castle, DE office.  Onsite Requirement: This role requires you to be onsite in the office 5 days per week. What You’ll Do:    Lead and supervise the Vault authentication team across both shifts, maintain established authentication standard operating procedures, and ensure the team is holding quality ahead of throughput. Deliver regular, timely feedback and coaching to support individual performance and skill development.  Monitor team performance to ensure authenticator accuracy level remains inline with PSA standard and take corrective action when needed. Perform regular audits of individual and team output to monitor authentication accuracy and operational performance.  Monitor volume patterns and adjust staffing and resource allocation to support peak operating periods.  Work in conjunction with leadership to ensure staff have the tools, equipment, and workspace needed to perform to standard    Act as the subject matter expert regarding PSA Brand Protection knowledge, and procedures for the team. Onboard and certify new authenticators as well as conduct training, continuous education sessions and daily briefings. Serve as the primary liaison to Brand Protection, keeping leadership informed of performance, risks, and issues requiring escalation.    Support Brand Protection investigations by following internal case documentation protocols and collaborating with the customer relations team to resolve cases.

A person with the ability to clearly communicate complex information and engage varied audiences ranging from newly onboarded authenticators to senior operations leadership. Strong training and coaching instincts; able to tailor instruction to different skill levels and translate procedural requirements into practical on-floor behavior. High attention to detail and a quality-first mindset committed to accuracy and able to