SME - HR Operations

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About This Role Join JLL's JBS team as a Global Mobility Advisor- Operations, where you'll play a critical role in supporting our global workforce through comprehensive immigration and relocation services. This position offers the opportunity to work with diverse stakeholders across multiple regions while managing complex operational processes that enable seamless global talent movement. You'll serve as a trusted first point of contact advisor for immigration policy questions, manage end-to-end case processing for global transfers and assignments, and ensure exceptional service delivery through technology platform management and stakeholder collaboration.

Immigration & Policy Operations Provide expert guidance on global JLL immigration policies, country specific visa and work permit applications, and permissible activities for new hires current employees. Handle emergency immigration support operations with urgency while ensuring compliance with local regulations and JLL policies. Case Management & Processing Drive comprehensive end-to-end casmanagement for JLL new hire and global transfers and immigration matters. Generate assignment and transfer letters, coordinate contract requests from local markets, and manage the complete lifecycle from initiation through completion answering questions along the way Process extension requests and coordinate repatriation or localization decisions with business stakeholders. Systems & Technology Management Manage immigration and mobility platform administration including system access, security roles, and data integrity of both internal and external systems. Initiate and maintain accurate profiles across multiple systems including Workday, team .xls trackers, and external platforms to ensure seamless information flow and reporting accuracy. Support the integration of data and documentation onto WorkDay platform and ensuring system of record is current and accurate, and govern the audit calendar ensuring governance steps are on track. Financial & Vendor Coordination Review and process invoices from tax providers, relocation management companies, and immigration vendors. Generate cost projections, coordinate housing allowance payments through payroll, and manage vendor relationships to optimize service delivery and cost efficiency. Stakeholder Engagement & Reporting Serve as primary point of contact for global transfer questions from employees and business stakeholders. Conduct proactive outreach to business units and HR teams regarding assignment timelines and decisions. Provide regular immigration reporting to stakeholders and collect feedback to continuously improve service delivery. Exception Management & Compliance Execute Tier 1 exception review and approval processes for global immigration matters. Document exceptions comprehensively for both global immigration and global mobility cases while ensuring audit readiness and regulatory compliance. In addition, track defects and opportunities in a central repository.

Essential Experience Bachelor's degree or equivalent experience in immigration, human resources, or related field desirable 3-5 years of experience in global mobility, immigration, and international HR operations Solid understanding of global immigration regulations and corporate mobility practices and the impact this has on employee experience Experience with HRIS