Customer Service Intern

Summary 1. Provides best service to customer by improving service centers fields. 2. Secures service competitiveness by improving KPIs and by supporting issues of service centers. 3. Promote service differentiation by discovering best practices and propagating those practices to other service centers. Role and Responsibilities Validate warranty claims by reviewing service records, Big Data, and GPS data to ensure compliance. Coordinate with Authorized Service Centers (ASC) to investigate suspicious cases, follow up on supporting documents, and facilitate warranty claim resolution. Prepare operational reports and provide regular updates on warranty verification outcomes to the Customer Service Operations team. Support monthly service operations, including invoice verification, payment processing, and cross-functional coordination with Finance and external partners. #li-savina Skills and Qualifications Bachelor’s degree in Business Administration, Customer Service Operations or service-related functions. Strong analytical skills with the ability to review data, identify operational issues, and support improvement initiatives. Able to communicate and present in Vietnamese and English. Customer-oriented mindset, proactive working attitude, and strong teamwork/cross-functional collaboration skills. Able to integrate AI tools in work. * Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here. Job Alerts: If you would like to be notified of new opportunities when they are posted, please click here. You will be asked to create an account first if you do not already have one. Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at (https://news.samsung.com/global/).