HR Shared Services (P&T People Support Specialist II)

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:   Grade: Services 207 Pay Range: $24.32 - $35.28 Job Description The P&T People Support Specialist II is a dynamic and challenging role that meaningfully impacts Western Governors University’s (WGU) employee experience and People & Talent operations. This role is part of a team that is responsible for providing answers and guidance to employees, encouraging self-service where appropriate, and supporting a wide range of behind-the-scenes functions vital to the delivery of P&T services, programs, and policies. The team works alongside and continuously collaborates with subject matter experts (SMEs) throughout P&T. The P&T People Support Specialist II is a great way to expand or build a career in human resources as it directly supports the employee experience, including recruitment, payroll, compensation, benefits, employee relations, diversity, people development and more. This position also performs advanced administrative/operational/customer support duties that require independent initiative and judgment.   The HR Shared Services ( P&T People Support Specialist II) is part of a team that is responsible for providing answers and guidance to employees, encouraging self-service where appropriate, and supporting a wise range of behind-the-scenes functions vital to the delivery of People & Talent services, programs, and policies. This role works alongside and continuously collaborates with subject matter experts (SMEs) throughout P&T. This role directly supports the employee experience, including recruitment, payroll, compensation, benefits, employee relations, diversity, people development, and more. The Support Specialist II will perform moderate to advanced administrative, operational, and customer support duties that require initiative and judgment. Job Duties Onboards new employees, completing all essential tasks post-offer acceptance through day one and beyond. Provides impeccable service and support through accurate and timely responses to employees’ People & Talent related questions. Performs Workday actions related to employees’ work and life events in accordance with established training and procedures. Processes unemployment claims. Conducts verification of employment. Performs data reconciliation. Partners with People Tech on system updates throughout the year. Performs troubleshooting. Collaborates with P&T People Center team members and P&T SMEs to continuously improve and streamline the employee experience and certain related operations. Writes, reads, and interprets technical HR materials, contracts, plans, policies, and related documents. Participates in on-going training around effectively responding to employee inquiries, core subjects across P&T, and the