Customer Service Admin I - Aerospace

Crane Aerospace and Electronics  has an exciting opportunity for an Aerospace Customer Service Admin I at our Burbank, CA  location. This is an on-site position. About Crane: Crane Aerospace & Electronics  supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS). Every 1.2 seconds, product built at our Crane Aerospace & Electronics Burbank facility is stopping aircraft – delivering passengers and military personnel safely to their destination. Home to our Landing & Cabin Systems team, Crane A&E’s brake control systems and premium cabin actuation solutions are flying on tens of thousands of aircraft throughout the world. You’ll join a business with a long track record of engineering excellence, set in the wonderful town of Burbank filled with great community atmosphere, schools, weather and no shortage of entertainment. Start the next chapter of your career with Crane Aerospace & Electroncs! The Customer Service Administrator I is responsible for supporting sales success by performing administrative activities for assigned customers. This position is responsible for consulting with business managers/Customer Account Managers/Regional Sales Managers as required. This includes either pre-award or post-award activities. The Customer Service Administrator I acts as a customer liaison regarding quotes, purchases, order status, data entry, maintaining files, and warranty returns as applicable. The primary duty of the Customer Service Administrator I is focused on routine daily order entry activities directly into an ERP system.  Essential Functions: Prepare timely responses to customer requests for quotes (RFQ) through internal coordination to convey pricing and delivery information back to the customer  Review and enter purchase order requirements, including flowing down essential requirements, into ERP system and provide order acknowledgements to customers  Support accounts receivables to address past due payment issues for assigned customer base  Process warranty returns and ensure timely processing to support customer requirements  Establish and grow relationships with our customer base by providing accurate and timely status of shipments through a variety of means such as daily / weekly telecoms  Support and work with demand management and Regional Sales Managers/Customer Account Managers to ensure customer forecast is entered in ERP in order to drive material requirements and sales planning as applicable  Ensure applicable export compliance requirements are adhered to  Any other task assigned by supervisor or management    Non-Essential Functions: Accurately manage internal databases or CRM tools as applicable. Provide follow-up and support to the Regional Sales Managers/business managers/customer account managers. Coordinating with other internal functional teams to drive expedited/aircraft on ground (AOG) orders as applicable.

Experience:  2+ years of applicable Customer Service and Account Management work in a highly regulated environment. Knowledge:   Understands fundamental concepts, practices, and procedures of business administration; A basic understanding of pricing principles, how to research invoices, payments, and debits.  Skills/Abilities:   Knowledge of ERP; Knowledge CRM; Ability to work collaboratively with employees within department and across functions; Demonstrated ability to convey information and analysis clearly as needed to customers; Demonstrated outstanding organizational skills; Demonstrated ability to solve routine problems; Intermediate Microsoft Office skills (Word and Excel); Customer friendly and responsive with a view to providing customer satisfaction; Strong communication skills including phone and email