Senior Field Support Supervisor - SPTS

Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. Job Description/Preferred Qualifications Field Support Supervisors are core to KLA’s technology.  At KLA, we develop industry-leading semiconductor process control solutions that power innovation across the global electronics ecosystem. We’re seeking a hands-on Senior Field Support Supervisor to lead field service execution and deliver exceptional customer results. For the SPTS Toolset position, candidates should possess a strong technical foundation in electronics, RF systems, mechanical engineering, vacuum technology, and plasma processing equipment.

Ability to build and maintain strong customer relationships while representing KLA professionally and identifying opportunities to support the broader product portfolio. Provide timely technical feedback to drive continuous product improvements and enhance business processes. Assure training and certification of a team of engineers Develop and drive a positive, collaborative work environment and a positive leader who can develop the team Learn/ Model KLA business processes and drive customer Coordinate rapid response to critical issues and drive customer escalations to ensure a customer focused approach. Drive operational excellence through strong systems, documentation, and execution discipline Develop and maintain strong internal and external relationships Manage cost through effective resource deployment and install case oversight Present business updates and performance insights to senior leadership Represent Customer Operations in Product Life Cycle teams Partner cross-functionally with engineering, customers, and leadership Hire, coach, and develop a high-performing field support team What You Bring 3–5 years in a lead or supervisory role 3–5 years supporting semiconductor capital equipment Experience with semiconductor manufacturing equipment, particularly etch and plasma processing systems, is highly preferred. Strong communication skills across RF, pneumatic, vacuum, and electronic systems (AC and DC), with the ability to apply structured fault isolation models Working knowledge of plasma etch processes, including Bosch processing, etch rate optimization, ash rate