Lead Systems Operations Engineer-Intune, SCCM, Mobile Device Management

About this role: Wells Fargo is seeking a Lead Systems Operations Engineer with a strong techno-functional background to lead and transform the Workspace Technology (WT) space. This role combines strategic program management with controls governance, controls automation and operational excellence, driving enterprise-wide initiatives across mobility, endpoint management, compliance, automation, and modern workplace technologies. In this role, you will: Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems Make decisions on technical changes and enhancements Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals Required Qualifications: 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Strategy & Technical Leadership: Define and drive WT strategy covering endpoint management, UEM (Intune/Workspace ONE), VDI, and modern workplace solutions. Architect scalable and secure endpoint ecosystems aligned with Zero Trust principles and enterprise security frameworks. Lead adoption of cloud-based endpoint management and automation platforms (e.g., Microsoft Intune, Endpoint Manager, Autopilot). Drive AI-led operations using Microsoft Copilot, LLMs, and automation for predictive analytics, incident reduction, and self-healing systems. Establish enterprise-wide patching, compliance, and vulnerability management strategies across Windows, macOS, iOS, and Android. Define integration strategies across identity (Azure AD), security tools (Defender), and device management platforms. Champion device lifecycle strategy including provisioning, compliance enforcement, EOL management, and secure decommissioning. Lead digital employee experience (DEX) initiatives with proactive monitoring and performance optimization. Introduce automation frameworks using scripting (PowerShell, Python) and workflow orchestration tools. Program Management & Strategic Execution: Lead and execute WT transformation programs across mobility, endpoint lifecycle, and workplace technologies. Own end-to-end delivery including planning, execution, tracking, and reporting of initiatives. Drive cross-functional collaboration across engineering, security, and business teams. Establish governance frameworks for program tracking, risk management, and reporting. Design and implement scalable, standardized, and automated processes across regions. Leverage data analytics, dashboards, and automation for decision-making and reporting. Controls, Compliance & Operations: Align WT controls with frameworks such as ITIL, ISO 20000/27001, and COBIT. Conduct audits, identify gaps, and implement remediation plans. Perform root cause analysis for incidents and control failures. Support mobile patch lifecycle, including release, deployment, and compliance. Manage OS deprecation and End-of-Life (EOL) device removal. Core Technical Systems & Integration Capabilities: Design and implement enterprise-grade systems integration architectures across workplace platforms, ensuring seamless interoperability between endpoint management (Intune), identity services (Azure AD), ITSM (ServiceNow), and