Senior Product Designer

About Abby Care: Powering the future of care at home for all of America. Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve. We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system. Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively. We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future. Join us in solving one of the most important challenges of our time.

We’re looking for a Senior Product Designer to join our in-house design team. You will report to the Head of Product and operate at the intersection of UX, UI, and strategic product thinking, you’ll partner closely with engineering and product management to deliver solutions that balance empathy with operational efficiency. As a senior member of the team, you will not just execute on design. You will shape our product strategy, define our design architecture, and raise the bar for our entire design culture. This is a full-time hybrid opportunity based in San Francisco, CA.

Lead End-to-End Design : Own complex product initiatives from early problem framing, discovery, and user journey mapping through to high-fidelity prototyping and production delivery. Drive Strategic Impact : Collaborate seamlessly with product managers, engineers, and company leadership to shape the product roadmap, translate business goals into design solutions, and define product success metrics. Champion the User : Independently plan and conduct user research with family caregivers. Synthesize qualitative feedback and behavioral data to inform design decisions, prioritizing opportunities that solve real pain points. Build & Scale Systems : Establish, maintain, and evolve Abby Care’s design systems and component libraries to ensure consistency, accessibility, and development speed across all platforms. Cross-Functional Execution : Prepare clear design specifications, account for edge cases, and work closely with engineers to ensure feasible, high-quality implementation of your designs. Elevate the Team : Provide thoughtful design critique, mentor junior and mid-level designers, and continuously optimize the design team's workflows and standards. Innovate with AI : Design adaptive, AI-driven digital experiences that simplify the heavy administrative and emotional burden on caregivers, translating ambiguity into clear experience direction. What success looks like Build a durable design system and clear information architecture that empowers our product and engineering teams to build complex workflows quickly and correctly. Delivered highly intuitive, cross-platform solutions that seamlessly support the distinct mental models and needs of family caregivers, clinicians, and operators within a single coherent platform. Cross-functionally launch human-in-the-loop, AI-assisted features that safely augment users while navigating strict healthcare regulations. The Requirements Experience: 5+ years of progressive product design experience, with a proven track record of shipping impactful digital products (experience in healthcare, health-tech, or complex multi-sided platforms is a strong