Group and Event Manager (Maternity Cover) - St. Pancras London Autograph Collection

JOB SUMMARY Let Your Passion for Discovery Become a Career Explore, discover, share and inspire at St. Pancras London, Autograph Collection St. Pancras London is an iconic five-star hotel where Victorian grandeur meets contemporary luxury. Home to 38 opulent Chambers Suites and 207 beautifully appointed guestrooms, the hotel offers refined comfort, exceptional dining and expertly crafted cocktails across its distinctive restaurants and bars. Guests can retreat to the tranquil St. Pancras Spa or host memorable occasions in elegant event spaces, including the historic Ladies’ Smoking Room. Perfectly positioned alongside St. Pancras International in the heart of King’s Cross, the hotel is a gateway to extraordinary experiences. From its magnificent Grand Staircase to its world-class service, St. Pancras London is more than a place to stay. It is a place to belong, grow and become part of an enduring legacy. Position Summary As a Group and Event Manager at St Pancras you will take the responsibility for group bookings, and some meetings & events. You will ensure a high level of service throughout the complete transaction and through co-ordination with the Regional Sales Office, Hotel Departments and customer, takes total responsibility of the finalization of the assigned group. The Group & Event Manager will also support the department with day to day tasks including supporting other Event Managers in handling and building groups that form part of more complex events. Extraordinary Operations

Microsoft Office programmes, Word, Excel, Powerpoint etc.

Sound financial background

Profit and loss analysis

Strong organization and working to deadline skills

Communication with key stakeholders within the luxury lifestyle market

Ability to effectively make decisions, problem solve, coach and develop for positive results

Extraordinary Services

Deliver and support the hotel and brand’s service standards at every moment, including knowledge of the hotel, it’s history, the Navigator and the RWay.

Attend and actively participate in all required training sessions including shift briefings and any other.

Is a role model for service and hospitality ensuring every guest is satisfied and will return. Obtain feedback and shares accordingly.

Extraordinary People

Work as a strong and committed team member and colleague, as well as proactively nurturing any stakeholder relationships (e.g. owner, extended sales team and suppliers).

Extraordinary Innovation

Proactively contribute ideas and shares creative solutions to make St Pancras the best possible workplace and destination of choice for our guests.

Human Resources

Support a departmental orientation program for new starters to receive the appropriate new hiring training to successfully perform their job. ·

Ensure ambassadors are cross-trained to support successful daily operations. ·

Use all available on the job training tools for ambassadors; supervises on-going training initiatives and conducts training when appropriate. ·

Participate and supports managers and supervisors in the performance appraisal process, providing feedback as needed. ·

Establish and maintain open, collaborative relationships with ambassadors and ensures ambassadors do the same within the team. ·

Actively solicit ambassador feedback, utilize an "open door" policy and review ambassador satisfaction results to identify and address ambassador problems or concerns.

Bring issues to the attention of the department manager and Human Resources as necessary.

Finance

Comprehend budgets and operating reports as needed to assist in the financial management of Event Management

Participate in the management of department's controllable expenses to achieve or exceed budgeted goals

Comply with all Marriott International policies and procedures, specifically in relation to financial reporting, sign-offs and procedures

You’ll need to know your stuff

Prepares all event documentation and