GTM Success Manager II

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast.

ZoomInfo is growing and looking to add talented and passionate people to our Customer Success team! This individual will drive product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships with some of the world’s most iconic companies currently using ZoomInfo. This GTM Success Manager II will be responsible for all aspects of strategic account partnerships, adoption and customer success planning. This position will develop and execute strategic account plans, deliver business reviews, and drive overall customer satisfaction of our customers. We provide world-class training while surrounded by incredible co-workers and leaders who have a vested interest in seeing you thrive.

Shift - 5pm to 2 am IST / 7 pm to 4 am IST

• Act as an extension of our strategic customers, being a proactive advocate within ZoomInfo and our customer base to accomplish defined objectives

• Develop a trusted advisor relationship with strategic customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging ZoomInfo to achieve full business value

• Proactively grow the breadth and depth of strategic relationships within customers

• Closely manage and nurture accounts to identify and eliminate risk of attrition

• Partner with internal ZoomInfo stakeholders to align account activities with the strategic customer’s business case and strategy

• Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success

• Ensure customers are aware of and educated on new features and releases

• Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs

• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal

• Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services

• A Full time Bachelor Degree in any stream

• 3 to 5 years of customer success, account management in a competitive SaaS environment catering to Mid Market Level Accounts preferable in US markets

• Geared up to work in night shift - 5 pm to 2 am IST / 7 pm to 4 am IST (Mandatory)

• Have a great understanding of world-class go-to-market process, including how Revenue Operations, Enablement Leaders, Sales Managers, Customer Success leaders and individual