Senior Software Engineer

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Senior Software Engineer At Genesys, we’ve built the best cloud-based Customer Experience (CX) service offerings ever. It was built from the ground-up in the cloud and handles millions of interactions per day. We have hundreds of services and thousands of AWS EC2 instances deployed across global environments, and we push out dozens of product builds per day using a top-notch CI/CD pipeline. The Enterprise Messaging team develops and manages our in-house collaboration and chat service. As a Senior Software Engineer on the Enterprise Messaging team, you will develop state-of-the-art cloud-based microservices enabling next generation collaboration experiences. You will work in a fast-paced, friendly environment where collaboration, continuous change, innovation, and experimentation are a given. Work with industry-leading technology like AWS Lambda, Go, TypeScript, & Redis (among others). Successful Senior Software Engineers will: ·       Understand why security, logging, metrics and test automation are important and believe this to be a first-class component of new development ·       Describe problems accurately and propose practical solutions ·       Be driven to get results and adapt to challenges ·       Be proactive and learn to anticipate/handle most issues ·       Demonstrate a high level of curiosity and keep abreast of the latest technologies ·       Show pride of ownership and strive for excellence in everything you do Major Responsibilities/Activities: ·       Design, develop, and test features, functions and microservices delivered via platform components and that are highly scalable, available, and reliable ·       Stay current with industry developments and new trends ·       Recommend new technologies as components of a solution when appropriate ·       Take ownership of features beginning to end: from design documents and reviews to acceptance testing and deployment ·       Understand & comply with PCI, HIPAA, GDPR, and all other applicable global compliance regulations ·       Adhere to Genesys Code of Business Conduct and Ethics Minimum Requirements: ·       4+ years of experience in software engineering ·       Extensive software development with a focus on server-side development. ·       Willingness to work day-to-day in Node.js/TypeScript and Go ·       Experience with the full application lifecycle from development through deployment and support ·       Working experience with REST API back-end services ·       Familiarity with NoSQL or traditional RDBMS databases ·       Unit testing and automation experience The ideal candidate would also have experience with: ·       Node.js ·       Go ·       TypeScript, JavaScript, Java, or other languages ·       AWS (Lambda, DynamoDB, Kinesis, etc.) ·       Scalability and availability in distributed systems Benefits: Stability of a multinational company and the flexibility/speed of a startup company. The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1. Keep you in the loop: Complete support and transparency from our global/local leaders. An A-team: Talented and experienced professionals you can grow professionally with. An open & inclusive community. Career development: We will support your professional