Investigator Support Assistant

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. LabCorp is seeking an Investigator Support Assistant to join our team at Brigade Twin Towers, Yeshwanthpur, Bangalore – 560022 Work Schedule Rotating shift- AM (5:30 AM-2:30 PM)/GS (10 AM-7 PM)/PM (2 PM-11 PM) IST office based. Night shift – Home based.

Provide timely execution of delegated tasks and ongoing operational support to the Global Investigator Support (GIS) department. Maintain patient safety as the top priority in all day-to-day activities and promptly escalate any patient safety concerns. Manage, organize, and ensure timely communication with investigator sites or representatives via email or other approved communication channels, per assigned workflows. Support GIS and GIS Coordinators with administrative activities requested by investigator sites or their representatives. Prepare and deliver airway bills and shipping documentation as requested. Follow up on samples delivered in error and coordinate with appropriate departments until resolution. Communicate Specimen Pending Arrival Reports to investigator sites and request shipment as required. Assist investigator sites with Investigator Portal or Sponsor Portal access, login issues, and related inquiries. Compile and distribute communications to investigator sites regarding new or updated policies and procedures. Support query resolution responsibilities assigned by the Global Investigator Services team. Search, update, and maintain accurate investigator site data within internal systems for follow-up activities. Escalate information received from investigator sites to assigned global coordinators as required. Resolve simple to moderate system-generated or globally assigned hold issues. Investigate and respond to project-related inquiries via email or other approved communication channels. Ensure compliance with departmental procedures, company standards, and regulatory requirements. Document service failures and collaborate with global teams to resolve issues; escalate unresolved matters to management as appropriate. Maintain training records, update training folders, and review SOPs and controlled documents in a timely manner. Track, analyze, and report workflow metrics per management-defined timelines. Participate in continuous learning initiatives and complete onboarding, mandatory corporate, departmental, and compliance trainings. Attend mandatory meetings and participate in ongoing training related to process or system updates. Perform additional duties as assigned.   Essential Skills Strong written and verbal communication skills Ability to manage multiple tasks and meet deadlines High attention to detail and strong documentation skills Customer-focused approach with a strong emphasis on patient safety Ability to follow defined workflows and standard operating procedures Proficiency in basic computer applications and internal systems Strong problem-solving and escalation judgment   Good to Have Skills Experience supporting clinical research, investigator sites, or laboratory operations Familiarity with shipment coordination, airway bills, and