Improvement Consultant

Join our Team 
 Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position. About this opportunity The Networks Construction & Engineering (NC&E) Improvement Operations Specialist supports continuous improvement efforts across the Construction and Engineering service area, based in Plano, TX. This role focuses on identifying opportunities to enhance operational processes, customer experience, delivery efficiency, and cost performance. Working alongside team members, subject matter experts, and business stakeholders, this position contributes to process improvement, analytics, automation, and AI-driven initiatives — making it an excellent fit for someone who enjoys problem-solving and is eager to grow in a dynamic environment.

Collect, analyze, and document business requirements, workflows, and operational challenges to support improvement initiatives. Identify opportunities for process simplification, automation, and AI-enabled solutions that improve efficiency and business outcomes. Analyze operational data and performance metrics to uncover trends, insights, and areas for improvement. Participate in workshops and stakeholder meetings to understand business and end-user needs. Develop process maps, reports, presentations, and recommendations supporting improvement initiatives. Assist with the design, testing, and implementation of new processes, tools, and operational solutions. Support change management activities, including communications, training materials, and user adoption efforts. Document best practices, lessons learned, and project outcomes to support organizational learning.   The skills you bring Bachelor's degree in Business, Operations Management, Engineering, Technology, Data Analytics, or a related field. Strong analytical and problem-solving skills with attention to detail. Clear and effective written, verbal, and presentation communication skills. Proficiency with Microsoft Office tools, including Excel, PowerPoint, and Teams. Collaborative, team-oriented approach with a commitment to continuous improvement. Ability to manage multiple priorities in a fast-moving environment. Preferred: experience with data analysis, process improvement, automation, or project coordination; familiarity with Power BI, Lean, Six Sigma, Agile, or Design Thinking; and foundational knowledge of financial analysis concepts such as ROI, NPV, and cost modeling. AI is becoming core to how we build and deliver at Ericsson. We're seeking talent who are ready to learn, adapt, and develop the skills needed to thrive in an AI-enabled future. What happens once you apply? Click Here  to find all you need to know about what our typical hiring process looks like.   Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.  Ericsson is proud to be an Equal Opportunity employer,  learn more.   If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.    DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.   Primary country and city: United States (US) || Plano (Country/ City)   Job details: Service Delivery Management   Compensation and Benefits at Ericsson At Ericsson, we know that our people are the