Senior Manager, Web & Digital Experience Lead

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

BMS is in the process of rewiring our marketing approach to achieve best-in-class AI-enabled targeted personalization in all of our customer engagements. We are seeking Content and Omnichannel Capability Owners to work in the BMS Tokyo site. This person will apply their knowledge of the pharmaceutical business and technology to translate local business priorities into technology use cases that enable cutting-edge omnichannel orchestrated journeys. This position will work with the Brand Teams, Commercial IT, and global CASA capability owners to marry business needs with technical solutions. Ultimately, they will be accountable for the delivery of local adaptations of global capabilities needed for innovative approaches in content models, content operations, content creation, and/or personalization. This position owns the content-facing channels — web and video — and the tools used to create content for them, ensuring BMS content reaches customers through well-run, discoverable digital channels, including search and generative AI answers. This position is on the team of the Director of Content Transformation, reporting to the Associate Director, Content & Channel Transformation Lead, and has no direct reports. The role is Japan-based; scope may extend to other APAC markets as capabilities scale.

Work with Global CASA capability owners to define and govern local marketing capabilities, including the alignment with global standards with local adaptations/exceptions where allowed. Partner with IT to activate/enable new technologies in the market and provide ongoing management Content Production capabilities include: content creation tools (Firefly, AI-assisted authoring, AI for content generation) and their adoption within brand and design system standards Omnichannel Enablement capabilities include: channel enablement for web and video (site operations, CMS and publishing workflows, GA4, video format innovation) and generative engine optimization (GEO) — site structure, schema and content markup that make BMS content discoverable by search and AI answer engines Campaign Measurement: understanding campaign, channel and format impact and building data for personalization Partner with IT to develop and efficiently execute country-level technology roadmaps that reflect the Art of the Possible. Empower decision-making, including communicating and documenting rationale Build, prototype, and validate solutions hands-on with AI and automation tools rather than relying solely on vendors Act as an SME and stay informed about emerging technology solutions that enhance content delivery and/or personalization   Qualifications Deep expertise and a proven track record of developing & executing personalization strategies and tactics across all channels (personal and non-personal), preferably in the pharmaceutical industry (or in industries with heavy digital channel usage) Working in a fast-paced cross-functional environment, influencing decisions and coaching teams Working with technology and AI tools for pharma commercial applications Advanced knowledge of interpreting analytical models and using reporting dashboards, including machine learning and predictive analytics Fluency in Japanese is required; fluency in English (spoken and written) is strongly preferred — the role works directly with global capability owners and vendors. Additional Asian languages a