Program Manager

Gartner’s CSO Strategy & Operations T eam strives to help every CSO service team increase client value and retention.  We lead strategic initiatives designed to equip and enable service  associates & leadership to effectively support our clients and achieve rapid gains in Retention Results.    Th e Operations Program Manager is a key member of the CSO Strategy & Operations team who will contribute to the development, execution and management of programs and will partner across a broad range of internal stakeholders and partners.   Lead initiatives and identify opportunities to increase performance against proven practices and accelerate client retention. Actions include assessing top leader & a ssociate performance, identifying best practices and translating those into actionable guidance and enablement resources to support proven practice and retention performance .   Collaborate across Sales, Product, Technology , and Insights to bring solutions / programs to our s ervice teams in a coordinated way .    Work closely with GS&D Ops, Sales Leaders , other Team NCVI Partners and the Service d elivery teams to drive execution of these solutions / programs as well as to monitor to determine ongoing effectiveness   Identify and mitigate key strategic risks related to process initiatives and retention performance across Gartner’s products and practices   Key role in the production of operational and planning reports /presentations to senior business leaders to effectively link results with business strategy (quarterly Ops reviews, Monthly Business Reviews , OC Update meetings, etc.)    Conduct analytics (qualitative & quantitative) & monitor key business drivers to identify and drive operational improvements, p rovide actionable recommendations , drive transparency of results, and ensure informed decision making.   Cultivate strong and mutually respectful relationships across GS&D Ops, Sales Leaders , other Team NCVI Partners and the Service d elivery teams .    Partner with GS&D Ops, Sales Leaders , other Team NCVI Partners and the Service d elivery teams to solve problems and identify business improvement opportunities   Requirements:     This person will work with the teams across CSO, including both GTS and GBS. A working knowledge of the Gartner’s product suite will be beneficial    Strong   relationship-building   skills: Able to effectively partner with associates, leaders and Team NCVI partners to influence in a matrixed environment     Excellent analytical skills ; Ability to a n alyze large datasets and translate raw information into succinct & actionable insights that can be easily understood and used by the organization.  Includes creation of PPT slides for senior l eadership consumption.   Proven ability to understand business initiatives and challenges, and to recommend business solutions using fact-based analytics    Excellent written and verbal communication skills; ability to create and deliver effective decks and emails (consumable by multiple levels of staff, up to and including the executive level )     Excellent organizational skills with the ability to manage multiple work streams and large amounts of detail simultaneously    Program management experience: Ability to organize and track complex projects, keep self and others on track and identify emerging issues .   #LI-AG3 Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want