Workplace Ambassador

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Workplace Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties. The Ambassador will be expected to increase the level of engagement and partnership between JLL, service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment Job Responsibilities Serve as an onsite Experience Services contact for client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of client employees and guests Recognize opportunities in the workplace experience and creates programming to reduce friction for client’s employees Be the subject matter expert of the workplace, putting colleagues and their visitors at the heart of you do. Support colleagues to ensure they have an exceptional customer experience from pre-arrival, on arrival and departure. Facilitate engagement with other work support functions ( IT/AV etc) to be a single point of contact for colleagues Ensure Experience/Ambassador Services are executed in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations Daily floor walks, proactively engaging with client colleagues looking for opportunities to help and reinforce right  Work behaviors. Logging observations and any work orders via the app. Briefs leadership on key local developments and seizes opportunities to play a role in the execution of the client workplace strategy. Deliver building induction/refresher training to all colleagues to ensure they get the most of the workplace during their visit. An excellent opportunity to get to know them and for them to get to know you! Engage with business change champions on new projects/business demands, changes and any up and coming projects. Floor walks, checking on utilization of desks and meeting rooms, ensuring they are being used in the spirit of Future of Work, where not challenge and educate with the support of business workplace champions where necessary Understand your customer individual and business needs with regard to their work activity: collaboration spaces, “me” work  Supports data collection, analysis and reporting to ensure alignment with the clients’ goals and objectives Achieve and exceeds goals including performance goals, team goals and client’s goals and objectives Carries culture card as a tangible representation of values, standards, and principles to ensure memorable experiences Strive to continually improve Experience Service performance Ensuring Exceptional Service Works collaboratively within the account team in the integrated delivery of Experience Services across all workstreams. Understand role and the business profiles within your workplace, how do they work? What do they need and how can you better support them? Be the communication bridge between colleagues, businesses and the local and regional Corporate Services teams (FM/Workplace) Through building your network