Supervisor, Engineering Services (Design) NNJ

FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts. About the Opportunity This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00 Responsibilities include: Demonstrating a high level of safety commitment throughout day-to-day functions and strengthening the Engineering Services team's commitment to safety Creating notifications in SAP and assigning work requests to layout technicians Working in conjunction with Business Services to ensure accurate and timely billing for all work requests Applying Tariff criteria for billable work involving service to new premises, upgraded service for existing premises and relocation of facilities, etc. Working on creating and processing Line Extension Contracts for various types of work Reviewing and responding to customer complaints submitted to the New Jersey Board of Public Utilities (NJBPU), relative to line extension and billing policies Reporting to the Manager, Engineering Services on the progress of projects, and advising on issues that could impair the successful completion of projects Analyzing complex issues and developing actionable recommendations Supporting the Work Management organization on questions/issues with current and upcoming design work and various Company priorities Executing the performance management process by providing feedback and coaching on an ongoing basis throughout the year by discussing development opportunities, performance issues, and upcoming departmental changes Leading, educating, and directing others to improve team effectiveness and communicating results and recommendations to varying audiences including senior leadership Encouraging open, honest, direct, and ongoing conversation among team members Driving continuous improvement across the team and the company Actively seeking and sharing own knowledge of industry trends, competitors, etc. that affect the team and/or the company Supporting storm restoration efforts, including performing duties of Hazard Coordinator when needed Qualifications Bachelor's degree in Engineering and minimum 5 years related work experience is required. OR high school diploma / equivalent and a minimum of 8 years relevant work experience is required. Relevant work experience includes, but is not limited to: engineering design, reliability, system planning, substation construction and maintenance, distribution construction and maintenance, right of way acquisition, asset management, new business, joint use, etc. Previous supervisory experience preferred Experience in process/project development, planning/analysis, and performance reporting Proven ability to identify, troubleshoot and resolve problems on projects and/or processes Customer request work scheduling (CREWS) navigation skills a plus, including knowledge of work request design requirements, material reservation criteria, CREWS billing categories, date management and lock down procedure Working knowledge or the ability to learn the following: GIS; Construction and Material Standards; company's Distribution Policies & Procedures; NJDOT and county permit requirements for pole sets, highway occupancy and road openings; Appendix A in Part II of the company's Tariff dealing with extension of facilities; NJBPU's policy and its impact on the company's billing practices; streetlight installation and billing processes, and the company's Municipal Lighting Handbook Demonstrated ability to manage multiple priorities and