Director, Employee Relations

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Employee Relations Manager About JLL JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people, and our communities. JLL is a Fortune 500 company with annual revenue of $16.3 billion, operations in over 80 countries and a global workforce of more than 102,000 as of December 2022. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.  We are looking for an Employee Relations Manager to join our APAC Employee Relations team.  The incumbent will be responsible for addressing employee relations matters ranging from policy violations and interpretations and investigating and resolving employee complaints. Key Accountabilities: Partner with PXPs in investigations and fact finding on Employee Relations issues. Resolve straightforward problems by applying relevant policies, past practices and/or best practices to reach a conclusion. Provide consultation, guidance and coaching to Managers and HR Business Partners to address employee behavior and performance concerns and provide guidance and assist with the development and delivery of appropriate feedback or corrective/disciplinary actions. Track and analyze ER data to identify ER trends, propose and implement improvements. Define, design, and deliver ER solutions on topics including HR policies, disciplinary procedures, working time etc. to ensure compliance with statutory requirements. Maintain required documentation within JLL's case management system including intake and investigation notes, supporting documents and final reports and/or evidence of action taken. Advise on highly complex ER cases/problems by evaluating pertinent information, analyzing findings, and applying relevant Company policies and practices to reach a conclusion. Build organizational capability in managing ER matters by educating managers and HR colleagues in ER processes and practices. Actively participate and provide support in projects developing new ER processes and other HR process improvements. Partner with Legal department as needed to ensure JLL policies and practices are compliant with local laws and regulations. Sound like you? To apply you need: Skills and Competencies : TECHNICAL HR system experience preferred (ServiceNow or Workday experience a plus) Excellent ability to gather, synthesize, analyze, and report ER data Sound knowledge and experience of POSH Experience in conducting investigations INTERPERSONAL Exceptional written and verbal communications skills Excellence in making independent decisions with a high degree of tact and diplomacy Routine application of collaboration, conflict resolution and negotiation skills Ability to recommend and/or apply appropriate action based on policy/procedure and/or business practice while navigating complexities Effective in exercising good judgment, articulating reasoned rationale for ER recommendations to persuade business partners History of well-developed integrity and ethical behavior and maintaining confidentiality Ability to maintain neutrality and calm demeanor in tense and conflicting situations REQUIRED EDUCATION AND EXPERIENCE Bachelor’s degree in human resources,