Technical Program Manager - Trust and Safety

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

Zipline is looking for a Technical Program Manager to lead privacy and trust programs across product, engineering, legal, security, operations, and commercial teams. This person will drive the systems, processes, and cross-functional execution needed to support privacy compliance, consumer rights requests, user deletion and correction workflows, account takeover response, fraud prevention, data retention, data mapping, and protection of personal information.

This is a highly cross-functional role for someone who can translate legal and compliance requirements into practical operating models, technical requirements, product changes, and durable business processes.

• Manage Zipline’s operational program for consumer rights requests, including deletion, access, correction, opt-out, and other DSAR workflows.

• Partner with Legal, Security, Engineering, Product, Data, Customer Support, and Commercial teams to coordinate privacy requirements and implement scalable privacy processes and tooling.

• Maintain excellence across all of our data mapping processes and help keep inventories, flows, and related documentation current across Zipline’s marketplace, partner integrations, white-label services, operations tooling, support systems, data platforms, and third-party vendors.

• Own operationalization of Zipline’s policies across different services, partners, and jurisdictions, including implications for data use, retention, deletion, access, and contractual obligations.

• Drive implementation and architecture initiatives that support excellence in privacy and data management as products, services, and systems evolve

• Support our existing privacy and legal teams in key initiatives

• Coordinate privacy risk assessments for new products, integrations, data uses, partner launches, and material system changes.

• Support ongoing administration and improvement of policies and operational mechanisms for data retention, deletion schedules, legal holds, and records of processing activities.

• Partner with Security and IT on cybersecurity audits, access reviews, incident response readiness, account takeover prevention,