Software Escalation Team Lead

Software Escalation Team Lead We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. In this position... The TFO Software Escalation team provides solutions which directly enable technicians and help to repair customer vehicles. The Software Escalation Team Lead is primarily responsible for working with various technical teams to help identify software-related issues, then collaborate to create and implement solutions to enable the dealership service tool and resolution of field concerns. Software Escalation Team Lead reports to the Software Escalation Supervisor.