Claims Support Coord

Salary Range: $35,000 - $45,000 Job Posting End Date: September 4, 2026   We’ve Got You Under Our Wing We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way .   Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.   Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.     Work Designation. Depending on your location within the continental US, this role may be hybrid or remote.

If you live within 50 miles of the Aflac offices located in Windsor CT, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.  If you live more than 50 miles from the Aflac offices located in Windsor CT, this role will be  remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

Acting with Integrity Communicating Effectively Pursuing Self-Development Serving Customers Supporting Change Supporting Organizational Goals Working with Diverse Populations

What does it take to be successful in this role? • Effective communication skills – written, verbal, facilitation of strong working relationships.   • Must be able to demonstrate knowledge of Microsoft Office applications.   • Problem solving and decision-making skills.   • Strong organizational skills.   • Excellent interpersonal skills.   • Ability to work in a team environment.   • Ability to meet or exceed Performance Competencies.   • Current knowledge of the absence management industry a plus.   Education & Experience Required

High School Diploma or Equivalent 2 - 4 years of related experience

Or an equivalent combination of education and experience   Principal Duties & Responsibilities • Assists claims team partners by leveraging systems and documented processes to complete the initial eligibility verification on all new claims filed.   • Maintains ownership of client specific email box to ensure timely processing of incoming mail and the creation of new claims as needed.   • Researches outstanding items to resolution.   • Prints and mails communications as needed.   • Builds effective working relationships with internal partner teams.   • Reviews daily and weekly reports to ensure accuracy of assigned work items.   • Remains current on customer service policies and procedures.   • Prioritizes multiple tasks and works independently to some degree.   • Supports management with special projects as necessary.   • Performs other duties as assigned.   Total Rewards The salary range for this job is $35,000 - $45,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.   At Aflac, it is not typical for an individual to be hired at or near the