Max Success Plan Manager (SPM) - SAP IL

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.     SAP Max Success Plans   With the increasing accuracy and speed of technologies, businesses have a distinct opportunity to generate record profits and create new business models that wow customers and employees. To achieve such breakthrough outcomes, companies need to make sense of a growing volume of data, move to cloud, process the business data with state-of-the-art AI capabilities, achieve operational excellence, and innovate with relentless speed and continuity by sticking to the Clean Core principles. Any business that addresses these requirements well is what SAP calls an Intelligent Enterprise. SAP Success Plans are designed to help our customers succeed as an Intelligent Enterprise. SAP Max Success Plans offer customers the highest level of engagement available within SAP, supporting digital transformations, implementation projects, creating best-run operations, as well as initiating innovation opportunities. The engagement is a tailored, multi-year partnership with our customers. Through this offering, customers, in collaboration with our partners, gain access to SAP global teams of experts across all cloud product and solution portfolios. Our main goal is to ensure customers maximize the value of their SAP cloud solutions.

ROLE DESCRIPTION   A Success Plan Manager is responsible for defining and orchestrating Cloud Services for customers with a Max cloud subscription. As a trusted advisor, you play a crucial role in the setup and execution of the customer transformation roadmap with SAP Cloud Services. Based on your SAP track record, you bring both functional and/or technical expertise together with strong coordination skills to orchestrate SAP global teams and specialists, creating tangible business outcomes for our customers. The Success Plan Manager effectively combines the responsibilities of a Portfolio Manager (identifying and prioritizing Cloud Services with customers) and a Service Delivery Manager (ensuring Cloud Services are delivered as contracted).

KEY AREAS OF RESPONSIBILITIES AND TASKS

Lead Max Success Plan engagements.

Drive adoption and optimization across all customer SAP cloud solutions.

Analyze customer situations and requirements, including business processes, programs/projects, IT, transformation, architecture, development, infrastructure, and operational topics.

Plan and tailor Max Success Plan engagements to customer needs, develop value propositions, secure customer alignment, and coordinate contracts while collaborating with account teams, solution experts, industry experts, partners, executives, and delivery support teams.

Ensure high-quality execution of Max Success Plans, including governance, executive reporting, escalation management, resource planning, procurement, contract management, and service delivery.

Coordinate engineering services and expert resources across end-to-end customer engagements, including design, optimization, assessments, technical integration, validation, operations, enablement, training, and workshops.

REQUIREMENTS   We are looking for someone who meets the following requirements:

Strong SAP business and technical solution architecture expertise.

Strong facilitation, negotiation, and de-escalation skills.

Excellent written and spoken communication skills, strong business acumen, and presentation skills.

Ability to think creatively and innovatively.

Strong cultural awareness, diplomacy, professionalism, and