Microsoft Biz Apps – System Engineer Manager

Your Journey at Crowe Starts Here: At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

We are seeking a highly skilled and proactive System Administrator & Infrastructure Engineer specializing in Microsoft Dynamics 365 Supply Chain Management (SCM) / Finance & Operations (F&O), with strong expertise across Azure infrastructure services. This manager-level role is ideal for professionals who excel in platform stability, system governance, performance optimization, and infrastructure leadership within enterprise environments. As part of our India-based support team, you will collaborate closely with global teams to ensure seamless system operations, enforce best practices, and drive improvements across cloud-hosted D365 environments and their integrations. You will lead and mentor junior engineers during the C Shift and contribute to architectural decision-making and environmental governance.

Primary Focus – MSFT F&O Development & Support Provide strong, hands-on support in troubleshooting and resolving technical issues within MSFT F&O environments. Contribute to technical design sessions, code development, peer reviews, and deployment planning. Identify, analyze, and resolve system defects and data inconsistencies to ensure system stability. Support monitoring of system performance and proactively help maintain optimal system health. Cross-Functional Technical Contributions Implement minor-to-medium complexity enhancements, bug fixes, and integrations. Assist in developing and maintaining integrations leveraging Power Platform , Azure Logic Apps , or related Microsoft cloud services. Utilize telemetry, monitoring tools, and analytical insights to troubleshoot performance bottlenecks and improve reliability. Operational Excellence & Documentation Own incident resolution workflows, ensuring accurate documentation and timely stakeholder updates. Contribute to internal knowledge assets such as SOPs, troubleshooting guides, and operational runbooks. Support automation initiatives for deployments, environment refreshes, and operational tasks using DevOps practices . Expectations Continuous Learning & Innovation Actively explore new features and capabilities across Dynamics 365 and the Microsoft Cloud ecosystem. Participate in knowledge-sharing sessions, team learning, and cross-functional collaboration. Leadership, Collaboration & Communication Coordinate effectively with cross-regional technical and functional teams. Communicate confidently with U.S.-based stakeholders, often during overlapping working hours. Provide guidance and mentorship to junior engineers and analysts. Explain technical solutions clearly to both technical and non-technical audience groups.

Mandatory 8+ years hands-on experience in MSFT F&O (AX/F&O) technical development and support, including X++, LCS, debugging, and data entity integrations. Strong experience identifying and resolving performance, functional, and integration issues across the F&O stack (SQL DB, AOS, services, SSRS reports). Solid proficiency in X++ development , OOP principles, performance optimization, and scalable design. Experience with source control and CI/CD pipelines (Git, Azure DevOps). Strong analytical skills, structured problem-solving approach,