Solution Consultant

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Overview: Help organizations in Saudi Arabia improve customer experiences through cloud and AI-powered solutions. As a Solution Consultant at Genesys, you will work alongside Sales and technical teams to understand customer needs, demonstrate Genesys Cloud capabilities, and help design solutions that deliver meaningful business value. Arabic fluency is a mandatory requirement for this customer-facing role. You will gain hands-on exposure to Genesys AI, automation, experience orchestration, integrations, and cloud technologies while developing your solution consulting skills and working with experienced colleagues and enterprise customers.

Support customer discovery sessions to understand business needs, customer journeys, and technical requirements Design customer solutions using Genesys Cloud, AI capabilities, integrations, APIs, and cloud technologies Develop and deliver engaging demonstrations and presentations for business and technical audiences Identify relevant AI use cases across self-service, agent assistance, personalization, analytics, and automation Partner with Sales and technical specialists to support opportunities throughout the sales cycle Support business cases and RFx responses by connecting proposed solutions with customer value Build trusted customer relationships while developing knowledge of Genesys products and customer experience best practices Required Qualifications: Arabic fluency is mandatory for this role, with strong English communication skills also required Bachelor's degree or 1 to 3 years of relevant professional experience Strong interest in technology, AI, cloud solutions, and customer experience Clear communication and presentation skills, with the ability to explain technical concepts to different audiences Strong problem-solving skills and willingness to learn Ability to collaborate effectively across customer, sales, and technical teams Ability to travel up to 50% Preferred Qualifications: Exposure to AI, SaaS, CCaaS, cloud platforms, or customer experience technologies Familiarity with CRM platforms, APIs, software implementation, integrations, or coding Knowledge of Genesys Cloud or Genesys AI Experience in a customer-facing, technical, consulting, or sales support environment Working at Genesys AI at enterprise scale  – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will