Supervisor Service Delivery

C.H. Robinson is seeking a Supervisor Service Delivery to lead one of our teams in Monterrey.      As a Supervisor Service Delivery, you will be responsible for executing the Service Delivery strategy for an assigned customer portfolio, ensuring alignment with customer SLAs and expectations. In this role, you will support a diverse portfolio of four customer accounts and lead a team of approximately eight direct reports. You will partner closely with customers and internal stakeholders across RMS, NAST, and Global Forwarding while balancing competing priorities, resource allocation, operational performance, and team development.      This is an exciting opportunity for a leader who thrives in a dynamic environment, enjoys managing complex customer relationships, and can successfully navigate multiple priorities. Success in this role requires strong stakeholder management, exceptional prioritization skills, and the ability to adapt to diverse customer needs and operating models.      Application Deadline: Friday, August 2 8.

The duties and responsibilities of this position consists of, but are not limited to, the following:      Business Strategy:   Drive consistent execution that meets Service Delivery requirements and expectations   Leverage Operations Dashboards and internal analytics to identify service excellence opportunities, performance gaps, and improvement actions   Utilize continuous improvement methodologies to monitor and manage service delivery KPIs   Identify recurring service interruptions and customer issues, conduct root cause analysis, and implement corrective and preventive actions   Serve as the key operational contact for customers and maintain strong customer relationships   Manage operational priorities, escalations, and customer commitments across four customer accounts simultaneously   Partner with stakeholders across RMS, NAST, Global Forwarding, and customer organizations to drive service excellence and business results     Team Leadership :   Lead direct reports by providing regular feedback, coaching, and guidance based on performance, dashboards, and Personal Development Plans   Ensure team members understand customer business objectives and how their work contributes to achieving them   Ensure the team has the resources and support required to execute day-to-day operations successfully   Develop team capability through coaching, knowledge sharing, and cross-functional collaboration across accounts   Monitor workload distribution and proactively address resource constraints, competing priorities, and employee well-being     QUALIFICATIONS   Required :   Minimum 3 years of experience in operations and/or a customer-facing role   Experience mentoring and/or coaching small project teams   Demonstrated ability to manage multiple stakeholders, priorities, or customer accounts simultaneously     Preferred :   Bachelor’s degree from an accredited college or university   Strong interpersonal, communication, and presentation skills, with the ability to communicate effectively in a highly responsive and professional manner   Experience working with cross-functional stakeholder groups and customer-facing leadership teams   Experience executing business processes through Standard Practices and Operational Excellence methodologies   Experience with Freight Pay, EDI, Small Parcel, or multi-account customer operations   Proficient in Microsoft Office Suite   Strong problem-solving and conflict resolution skills   Ability to adapt and lead in a fast-paced environment   Ability to develop strong working relationships, both internally and externally   High level of integrity where personal and professional values align with the company’s mission, vision, and leadership framework   Ability to work collaboratively within the business setting   Values a diverse and inclusive work environment     CH Robinson