AVP, Program/Project Management (Executive Level)

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

As a dedicated AVP, Program/Project Management , you will Lead enterprise-wide change management and strategic program execution, ensuring successful implementation of business initiatives while maintaining operational stability. Provides operational leadership for complex programs, projects, and transformation efforts, partnering with senior stakeholders across the organization to drive alignment, execution, and measurable business outcomes. Leverages strong business acumen and executive-level decision-making to guide cross-functional teams, deliver strategic priorities, and implement sustainable change in accordance with organizational methodologies and industry best practices. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in:  San Antonio, TX. Relocation is available with this role.

Accountable for leading the organizational integration of Program/Project processes/methodologies to ensure complex, area-specific, or Enterprise-wide initiatives are in alignment with the strategic vision. Provides thought leadership to develop and enhance enterprise program and project management methods, tools, and templates to deliver better client and employee experience. Develops strong relationships with cross-functional key stakeholders by leading program steering committees with senior management and program sponsors. Maintains awareness of current industry best practices and trends, and risk, legal, and regulatory changes in Financial Services and technical fields (i.e., risk management, modeling, data infrastructure, data management, systems architecture, batch, and real-time processing) to provide effective consultation for business requests and project/program structuring activities. Leads components of on-going operational planning and collaborates with other senior leadership or line of business stakeholders across business units to ensures the business is prepared to support and participate in the execution methodology for technical and business work efforts. Identifies trends and develops action plans to resolve abstract problems outside of set guidelines that impact the process execution. Makes strategic decisions that influence the operational and financial performance, ensuring outcomes effectively manage risk and compliance. Establishes key metrics (i.e., deliverables, financials, duration, benefits) to measure success and influence internal project/program methodologies and approaches. Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required). Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 10 years of progressive experience in program/project management leadership, process improvement and/or consulting for large strategic efforts.6 years of people leadership experience in building, managing and/or developing high-performing teams. Extensive experience in successfully managing complex strategic program/project