Field Service Engineer, JAPAC

Bring more to life.   Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?   At Molecular Devices, one of  Danaher’s  15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.    You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.  Join Molecular Devices and help drive scientific discovery for life science customers in academia, biotech, pharma, and government. Our automated and AI-enabled technology empowers researchers to tackle complex questions and gain deep insights, accelerating the development of safer, more effective therapeutics. As part of our team—rooted in collaboration, authenticity, and innovation—you’ll ultimately contribute to groundbreaking science that enhances lives globally and shapes a healthier future for all.  Learn about the  Danaher Business System  which makes everything possible. The Field Service Engineer, JAPAC is responsible for delivering the introduction of highly complex new equipment and its troubleshooting, preventive maintenance, repair services and etc. This position is also required the capability to standardize that experience broadly across the organization, ultimately serving as a team leader. This position reports to JAPAC Service Manager and is part of the JAPAC Service Team located in Hong Kong and will be a remote role. In this role, you will have the opportunity to: Perform installation, maintenance, repair, and troubleshooting of Molecular Devices instruments and automation systems, while continuously developing technical expertise, including support for CellXpress.AI as a key strategic platform. Deliver high-quality, customer-focused service by following standard processes and service planning tools to minimize response time and equipment downtime. Ensure compliance with standard service procedures by accurately managing and submitting service reports, expense reports, and spare parts records. Collaborate with Technical Support, Product Support, Sales, Application Scientists, and channel partners to drive product improvement, successful demonstrations, and service revenue growth. Build strong relationships with customers and partners in Hong Kong and Macau, promote service offerings (Service Plans, Compliance, and Time-and-Materials), and support business expansion through frequent travel (approximately 25–50%). The essential requirements of the job include: A minimum of five years of experience as a Field Service Engineer supporting high-end, complex instruments. Strong understanding of service operations, including service processes, resource planning, and cross-functional collaboration. Proven experience working with or managing channel partners, distributors, or third-party service providers to support service delivery and drive business growth. Knowledge of life science applications, including experience with biological samples, assays, and instrument maintenance. Proficiency in basic computer applications (Microsoft Word, Excel, and PowerPoint), along with strong communication skills in English and Chinese; experience with Windows SQL and automation or imaging systems is a plus. Travel, Motor Vehicle Record & Physical/Environment Requirements : Ability to travel across Macau, Taiwan and JAPAC region Ability to lift, move, or carry equipment up to 20 kg. It would be a plus if you also possess previous experience in: Servicing or supporting laboratory instruments used with biological samples, cell‑based assays, or analytical workflows in research or pharmaceutical environments. Master’s degree or above in electrical engineering, mechanical engineering, biomedical engineering, life sciences, automation, or a related discipline is preferred.