Senior Manager, Scrum Master

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Overview The CVS Health Aetna Enterprise Delivery team is looking for an innovative thought partner who has both a scrum master and project manager skillset to serve as a key contributor on critical technical programs. This role will require an out-of-the-box problem solver who is intellectually curious with a demonstrated interest in learning, self-motivated, results-oriented, and high-energy who can easily function in a high demand, performance driven environment. Carries out and facilitates Scrum events, removing impediments, promoting collaboration, supporting the Product Owner, and driving continuous improvement. Ensures the effective implementation of the Scrum framework, creating a conducive environment for the team’s success, and fostering a culture of collaboration and continuous learning. Experience in applying and adapting project management techniques when applicable where you will support the planning, coordination and tactical execution of IT projects across business and functional areas.

Summary The Scrum Master will be responsible for operating an agile based SDLC for a project or application/domain team consisting of development and business resources in an implementation of large, complex technology and business-oriented projects. They will also be responsible for the coaching/mentoring of existing development & business managers/leads on this methodology as it is implemented and used during the project development life cycle. What you will do: · Counsels scrum teams on agile principles and values to support self-organization, continuous learning, and continuous improvement. · Interprets the agile metrics and reporting framework in order to track and report key information and monitor team progress. · Utilize Agile tools for managing day to day scrum activities · Develops actionable insights from analytics and reports on team productivity, velocity, and quality. · Develops the stakeholder communication strategy to gather and incorporate feedback into process improvements. · Handles various responsibilities to facilitate the scrum process and support the scrum team. · Implements sharing and documentation systems to facilitate sharing through wikis, documentation platforms, or knowledge management tools. · Coaches team members on agile values, principles, and practices to help stakeholders and product owners understand the benefits of adopting an agile mindset. · Interfaces with teams, stakeholders, and external stakeholders to serve as a buffer to potential obstacles. This team operates primarily based on the Eastern Time Zone. Required Qualifications · 6-10 years’ work experience · 2-5 years’ experience as Scrum Master and/or Project Manager · Adept at problem solving and decision-making skills · Adept at collaboration, communication and teamwork · Adept at growth mindset (agility and developing yourself and others) skills · Adept at execution and delivery (planning, delivering, and supporting) skills · Scrum Master Certification Preferred Qualifications · Certified ScrumMaster (CSM) preferred. · Experience in Healthcare industry · Understanding of software development · Scrum Master experience with teams working on complex large-scale applications · Experience with Agile collaboration tools such as CA Rally, Confluence, SharePoint, Microsoft Teams, etc. · Understanding of resource allocations, forecasting, and budgeting Education Bachelor’s Degree or Equivalent experience Pay Range The typical pay range for this