Quality Systems Representative

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 13,000 people around the world and serves customers in more than 100 countries. The company had 2025 revenue of approximately $8.8 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit  www.eastman.com . Responsibilities

Strong commitment to “Zero Incident Mindset” principles throughout the Quality Organization Partner with various cross-functional departments to address customer and market trends and/or complaints, and to improve customer satisfaction and quality awareness. This includes leading investigations of customer complaints and feedback cases, facilitating root cause analyses, coordinating containment activities, and managing the corrective and preventative action process. This also includes supporting customer quality requirements such as PPAPs, DTLD compliance activities, hosting customer audits and supporting supplier performance reviews. Identify root causes of internal and external opportunities. Effectively utilize operational excellence and statistical tools where applicable to implement and ensure that corrective actions from such investigations are effective. This includes tracking actions, facilitating follow-up activities, verifying effectiveness, and maintaining compliance records. Ensure compliance with ISO/IATF Quality Systems including planning and conducting internal quality, product and process audits followed by identifying trends and working on improvement actions. This includes leading monthly manufacutirng layered process audits, tracking action items, and partnering with operations and maintenance teams on improvements items. Responsible for site-wide quality, operational excellence and continuous improvements initiatives, including maintaining and improving Quality Management System (QMS) documentation, procedures, FMEAs, Control Plans, workflows, and approval records. Utilize effective collaboration and relationship building skills to support trusting, highly motivated and cohesive team environment including effective reinforcement of team members. Develop, implement, and maintain practices and policies that assure raw materials, in-process and finished materials meet quality specifications and customer expectations.  Provide analytical support to Manufacturing and to other functions as needed.  This includes where necessary developing, implementing, and assisting in training of new or improved test methods. Provide QC Lab on-call and backup coverage Contribute to best practice efforts across all sheet and resin QC and plants by proactively partnering with Worldwide AMI Quality Drive continuous improvement and quality system automation initiatives that enhance efficiency, data visibility and process effectiveness

Bachelor’s degree in Engineering, Chemistry or Science required At least 3 years’ experience in quality, lab or manufacturing setting required Experience working within ISO 9001 environment required IATF 16949 experience preferred Experience in Quality Assurance, Quality Systems, Manufacturing Quality, or Continuous Improvement Experience with CAPA systems, audits, root cause analysis, and quality systems preferred Strong analytical and data interpretation skills High degree of initiative and ability