Technical Implementation Engineer I

At Landis+Gyr, we're helping shape the future of energy—making it more intelligent, resilient, and sustainable. As a global energy technology leader, we're accelerating the energy evolution through purposeful innovation and trusted partnerships. Trusted by more than 2,000 utilities worldwide, our intelligent solutions connect devices, data, and decisions across the grid, helping customers modernize infrastructure, optimize operations, and deliver energy that is more reliable, resilient, accessible, safe, and sustainable. Behind every solution is a team of approximately 3,300 employees across more than 40 countries who are passionate about solving complex challenges, driving innovation, and making a meaningful impact for our utility customers and the communities they serve. Join Team Green and help shape the future of intelligent energy.   Job Summary The Technical Implementation Engineer I serves as an initial escalation point for technical issues that are complex in nature which are escalated from the program support teams. The position provides in-depth technical support by working across departments including Development, Engineering, SQA, Product Management, and Project Management. The Technical Implementation Engineer is responsible for driving a resolution to these technical issues, fully documenting the resolution in CRM, and cross-training other departments. If technical issues cannot be resolved, the Technical Implementation Engineer I is expected to gather sufficient detailed technical information before escalating to the Engineering/Tier IV team. In addition, the position requires strong customer service skills and knowledge of utility business functions to support the Technical Implementation Manager with the deployment of company solutions for customers. Key Responsibilities and Accountabilities: •    Owns test environments and test lab to support the deployment organization  •    Create relevant use case scenarios and appropriate solutions to demonstrate how the GridStream system operates and supports improvements to the customer-facing test suite  •    Support System Acceptance Testing (SAT) for new customer deployments  •    Support manufacturing resources in First Article Testing (FAT) and monitor FAT processes  •    Lead creation of standard operating procedures and solutions for technical elements of the system that are effective and repeatable  •    Adhere to formal change control processes  •    Develop subject matter expertise in two-way electric AMI technology, from head-end software to the field endpoints  •    Ensure CRM tickets are full documented and resolved or escalated to appropriate support tier, within SLA guidelines  •    Proactively follow through on all technical issues worked to ensure items are addressed accurately and promptly  •    Support software installation activities for new releases and provide post-implementation support.  •    Test and support beta versions of software and identifies gaps in technical documentation such as release notes  •    Participate in response teams for root cause analysis of system problems identified in the deployment of company solutions   Company Values: •    Supports and adheres to Company’s core values.  •    Performs other duties or responsibilities as assigned or required.  •    Supports and adheres to Company’s Code of Conduct and Ethics Policy.  •    Represents Company in a positive, professional manner when working with both internal and external customers. Education and Experience: •    Bachelor of Science degree required  •    Experience in working with solutions involving both software and hardware    •    Utility operations experience is a plus  Preferred Qualifications:  •    Strong analytical skills; able to complete methodical root cause analysis and troubleshoot technical issues  •    Highly adaptable in a