Customer Service Associate III

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

The Customer Service Associate III plays a vital role in delivering exceptional service to our customers by handling moderate to complex inquiries related to policies, billing, and account updates. This is a great opportunity for someone who enjoys problem solving, helping others, and working as part of a supportive, collaborative team. You’ll engage with customers through inbound and outbound calls, written correspondence, and other communication channels—all while developing valuable insurance and customer service expertise Key Responsibilities Handle moderate to complex customer inbound calls with professionalism, accuracy, and empathy Explain policy details and customer documentation clearly, including follow‑ups and next steps Resolve routine, complex, and unique questions while striving for first‑call resolution Actively listen, ask thoughtful questions, and demonstrate compassion—especially in sensitive or challenging customer situations Collaborate with internal teams to ensure a seamless customer experience Balance inbound customer support responsibilities with offline administrative tasks. Functional Skills Strong verbal and written communication skills Ability to work independently while managing multiple priorities Highly organized and detail‑oriented (there’s a lot to learn!) Patience, empathy, and professionalism when working with diverse customer needs Experience with Microsoft Office Suite, especially basic Excel Nice to Have Prior exposure to insurance concepts, policies, or customer service environments Supervisory Responsibilities This job does not have supervisory duties. Schedule & Location We are currently hiring two team members, one for each shift listed below. Please indicate your preferred shift when applying. 1st Shift: 9:30 AM - 6:00 PM EST 2nd Shift: 11:30 AM - 8:00 PM EST Onsite at 1125 RXR Plaza, 11th Floor, Uniondale, NY 11556 Why Join Us? Supportive and collaborative team environment Modern, professional office space Opportunities to learn, grow, and build your career A culture where your contributions are valued and recognized   Skills Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management   Compensation Compensation offered for this role is 17.98 - 26.16 per hour and is based on experience and qualifications.     Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “ here ” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “ here ” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “ here ”. This poster provides information concerning the laws and procedures for filing complaints