Customer Experience Engineer

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Customer Experience Engineer Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with a high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

This position works out of our Plymouth MN OR St Paul MN location for our Electrophysiology business.  In Abbott’s Electrophysiology (EP) business, we’re advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives.

We are seeking a highly motivated Customer Experience Engineer - Quality to serve as a critical link between our customers, clinicians, and internal product teams. This role combines customer-facing problem solving with deep technical quality engineering expertise to ensure our products consistently meet the highest standards of quality, safety, and performance. The ideal candidate will bring experience in medical device quality engineering, complaint investigations, field engineering, product support, or post-market quality , with a strong ability to investigate complex product issues, identify trends, and proactively drive improvements before potential risks impact customers or patients. This position offers a unique opportunity to work directly with clinicians and cross-functional teams to improve product reliability, enhance customer experience, and protect patient safety. What You’ll Work On Key Responsibilities Customer Experience & Complaint Investigation Lead investigations of product complaints and performance concerns received from customers and clinicians. Partner directly with healthcare professionals to understand product issues, gather technical information, and determine root causes. Translate customer feedback into actionable quality and engineering improvements. Assess complaint trends and identify emerging risks before they escalate to broader field issues. Serve as a technical quality representative for escalated customer concerns and post-market product investigations. Quality Engineering & Risk Management Drive on-time completion of quality engineering deliverables, investigations, and corrective actions. Lead root cause investigations using established quality tools and methodologies. Partner with Manufacturing, Design Engineering, Regulatory Affairs, Risk Management, and Quality teams to evaluate product and process performance. Support and lead CAPA activities, ensuring timely implementation and effectiveness of corrective and preventive actions. Participate in risk assessments and drive proactive mitigation strategies. Ensure products, processes, and quality records comply with internal quality systems and regulatory requirements. Data Analysis & Continuous Improvement Analyze complaint data, quality metrics,