Learning Delivery Manager

Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us. An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment. Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, ‘job flexibility benefits’ [also known as I-140 or Adjustment of Status portability], etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future. Who we’re looking for    The Manager, Learning Delivery leads the learner-facing execution function across enterprise and regional Learning & Development. Reporting to the National Manager, Enterprise Learning, this role oversees facilitation and delivery operations, directly manages Delivery leaders and team members, sets quality and readiness standards, allocates capacity, and serves as the primary escalation point for delivery issues. The Manager ensures sessions are learner-ready, well-run, on schedule, and supported by accurate logistics, communications, rosters, and routine learning-system transactions.  What you’ll be doing   Lead, coach, develop, and manage Delivery direct reports through goals, feedback, development planning, workload management, performance accountability, and career support.  Lead the Delivery function across facilitation and delivery operations for enterprise and regional learning.  Set and reinforce standards for learner readiness, facilitation quality, delivery presence, session execution, logistics, communications, and operational follow-through.  Manage team capacity, workload distribution, facilitator coverage, scheduling priorities, and resource allocation across sessions, programs, and business units.  Oversee scheduling, logistics, rosters, learner communications, facilitator readiness, materials, technology, and operational preparation for delivery events.  Monitor Delivery performance through learner feedback, observations, evaluations, operational measures, and service trends, and lead improvement actions.  Oversee routine LMS and system transactions to confirm assignments, enrollments, completions, records, and related activities follow approved standards and timelines.  Serve as the primary escalation point for complex learner, facilitator, staffing, scheduling, logistics, access, technology, and delivery issues.  Partner with the Manager, Facilitation on facilitation standards, certification, network capability, coaching, and quality interventions.  Partner with Programs on schedules, cohorts, program sustainment, communications, and delivery requirements.  Partner with Design to ensure materials are teach-ready and delivery teams understand instructional intent, boundaries, and learner outcomes.  Partner with Enable on LMS records, reporting, platform readiness, and delivery-related system support while maintaining clear functional boundaries.     What you bring 7+ years of progressive experience in learning delivery, facilitation