Business Office Supervisor - Middlebrook Surgery Center

Why Join Us? Be Valued for What You Bring to the Team – Competitive pay that rewards your hard work Benefits You Can Count On – Medical, dental, vision, and life insurance coverage Work Hard. Recharge Often. – Generous PTO and extended illness benefits Invest in Your Future – 401(k) with company match Grow With Us – Career development, learning opportunities, and advancement pathways We Invest in Your Success – Licensure and certification reimbursement for eligible roles Student Loan Support – Assistance available for eligible roles Your Wins Deserve Recognition – Employee rewards and recognition programs A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day Additional Voluntary Benefits – Choose from options such as pet insurance, identity protection, and legal insurance. Great people. Great benefits. Meaningful work. Join us and make an impact. No weekends, No holidays, No Call Job Summary The Supervisor, Business Office is responsible for overseeing the daily operations of the facility's business office functions, including registration, scheduling, medical records, patient financial accounting, and billing/collections. The role ensures compliance with organizational policies, regulatory requirements, and financial objectives while maintaining strong customer service standards. The Supervisor partners with leadership to support efficient processes, accurate financial performance, and effective staff management. Essential Functions Oversees business office functions including patient registration, scheduling, billing, collections, and medical records to ensure timely, accurate, and efficient operations. Collaborates with leadership to implement and maintain departmental policies, procedures, and workflows. Monitors and evaluates the performance of billers, collectors, and third-party vendors, ensuring accuracy in coding, charge capture, cash flow, and accounts receivable management. Performs business office functions as needed to cover staffing shortages, including charge posting, payment posting, claim submission, collections follow-up, verification of benefits, and authorizations. Maintains accurate and timely completion, retention, and destruction of medical records in compliance with standards and regulations. Ensures strong customer service and effective communication in registration, scheduling, and billing interactions with patients and families. Monitors and interprets reimbursement contracts, case costs, and profitability metrics, providing insights to leadership regarding financial performance. Performs other duties as assigned. Maintains regular and reliable attendance. Complies with all policies and standards. Leadership Responsibilities Supervision and Staff Management Supervises, trains and oversees departmental staff. Schedules employees to ensure effective use of resources. Consults with Manager or Director on staffing issues. Assists with and contributes to performance evaluations and goal setting. Strategic Planning and Financial Oversight Assists in managing departmental budget ensuring cost-effective operations while maintain high quality service. Monitors expenditures, ensuring cost-effective delivery of services. May contribute to evaluation and implementation of new technologies to enhance operational efficiency. May contribute to development of departmental policies, procedures and protocols. Quality Assurance and Regulatory Compliance Ensures compliance with all relevant regulatory bodies. May participate in audits, inspections and accreditation processes as applicable. Follows established quality control practices to ensure accuracy, consistency and safety. Collaboration and Communication Works closely with leadership teams to coordinate and improve service delivery. Stays up-to-date with industry advancements, new technologies, and regulatory changes. Staff Responsibilities May work in a staff role, when required. Ensures that