Program Administrative Coordinator

Grade: 054 Department: External Education - Postgraduate Medical Education FLSA Status: Non-exempt Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive. Why join Harvard Medical School? Harvard Medical School's mission is to nurture a diverse, inclusive community dedicated to alleviating suffering and improving health and well-being for all through excellence in teaching and learning, discovery and scholarship, and service and leadership. You’ll be at the heart of biomedical discovery, education, and innovation, working alongside world-renowned faculty and a community dedicated to improving human health. This is more than a job - it’s an opportunity to shape the future of medicine. About the Office for External Education - Postgraduate Medical Education: The Office for External Education provides health care professionals, corporations, and lay audiences with broad access to Harvard Medical School’s peerless and constantly expanding body of medical knowledge. Our educational offerings are created in collaboration with members of the school’s almost 12,000-member faculty and reflect firsthand, expert clinical insights based on breakthrough research and best practices. Our portfolio of innovative medical education opportunities is available to learners around the world and includes live in-person programs, hybrid courses, self-paced online learning, digital products, educational webinars, podcasts, and printed materials.

Overall responsibilities include: Serves as first point of contact for the learners attending our programs, routes phone calls, mail, and e-mail messages, and handles a wide range of information dissemination regarding our education programs. Provide high-level relationship management to course administrators, registrants. Monitors departmental emails, drafts, and distributes communications regarding our educational programs. Responds to inquiries from faculty and support a local, national, and international audience concerning course enrollment and established policy and procedures. Provides day of customer service for live virtual events including interfacing with faculty, attendees, vendors, etc. Support on-demand learners with technical questions related to the MyCE platform or the learning management system, EdX. As needed, provides support for the program coordinators managing in-person courses, which may require on-site customer service at events including interacting with faculty, attendees, hotel staff, vendors, and supervising temporary staff. Create and distribute evaluations to course attendees at the start of the program. Collaborate with Course Director and Course Administrators to understand program activities learning objectives and goals in order to create post-activity evaluation. Design, collect, and analyze evaluation data using best practices to maximize validity and reliability and to follow accreditation guidelines. Provide guidance for learners regarding both the MyCE and MyLearn learner platforms to ensure they receive appropriate course materials including access to evaluations and learner transcripts. Provide guidance for Course Directors and Planners to ensure they have appropriate access to MyCE course manager reports, including learner and attendance data. Ensures attendees receive proper notification regarding evaluations and certificates. Works collaboratively with all department staff on new course approvals and ongoing course development. Compliance Responsibilities: Review and monitor course components to ensure AMA/ACCME compliance, and