Data Analyst 5B

Data Analyst Ready to turn bold ideas into real-world impact?  At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.   If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.    Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.  Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

General ·         Regular daily operation and configuration of LMS. ·         Knowledge of current technology as it applies to LMS software and systems. ·         Adhere to policy and procedures to ensure security and integrity of the LMS. ·         Manage common mailbox and daily queries of stakeholders ·         Identify and triage cases to relevant cross functional teams. Respond to L0 questions that can be answered with common response User and Course Management: ·         Create login credentials and manage permissions. ·         Manages course enrolment including progress tracking. ·         Create and manage Learning Objects ·         Generate assignment, completion, and any other reports ·         Create and manage training audiences ·         Troubleshoot common issues related to the LMS ·         Ensure the LMS is kept updated with courses and materials and archive outdated content. Incident Management ·         Address access related issues, completion related issues, content related issues, User Interface related issues, troubleshoot and escalate issues that require helpdesk support of the LMS vendor System Upgrades Conduct regular system audits and perform software upgrades to maintain functionality and performance Support and manage migration of content and data from legacy systems Build, configure, test oracle functionalities and work with HRIS team to move it to production Training and Documentation  Develop SOPs, user guides, manuals, and conduct training sessions Testing ·         Testing regular courses / LOs against the pre-defined checklist for functionalities, completion recording, reporting records and scores to user profile. Test case documentation ·         1-2 years ·         Bachelor’s degree in any field ·         Minimum of 1 years’ experience as an LMS administrator ·         Knowledge of LMS and LMS technologies. Knowledge of Successfactors is preferable. ·         Minimum of 1 years’ experience as an LMS administrator or in similar position ·         Technical skills including troubleshooting, and understanding of directory, file structures, and systems ·         Ability to troubleshoot and resolve technical issues ·         Ability to work independently ·         Ability to communicate clearly with the client and manage client and stakeholder expectations and requirements Qualifications Bachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data Science