Information Technology Application Support Analyst - Planview

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At Regions, the Information Technology Application Support Analyst supports software systems, provides troubleshooting, technical assistance, installation, and training to software users. This position also ensures that application support documentation is maintained to the highest quality.

Obtains information on application design and functionality to propose solutions to end users Responds to client inquiries concerning software operation and troubleshoots system software and operator complications Monitors routine and critical processes and workflows to proactively identify problem trends Assists with application implementations and configuration Performs root cause analysis and provides technical solutions to production related application errors Performs application testing in various environments Deploys service releases, patches, requests, and customizations which may include regulatory and compliance mandatory dates Resolves complex problems or issues Oversees multiple processes and may act as procedural expert regarding policies, guidelines, or processes Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices  May act as lead to less experienced associates May act as subject matter expert (SME) This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Bachelor's degree in a related field and seven (7) years of related experience Or Associate's degree in related field and nine (9) years of related experience Or High School Diploma and eleven (11) years of experience Skills and Competencies Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance  Ability to communicate technical problems and solutions to non-technical users Excellent written and verbal communication skills Additional job detail for this specific opportunity Primary responsibilities Serves as the primary technical support resource and Subject Matter Expert (SME) for the Planview platform, including troubleshooting complex issues involving project portfolios, resource management, financial management, and workflow configuration. Configures and maintains Planview system settings, business rules, workflows, security roles, permissions, and organizational hierarchies. Leads application patching, release deployments, vendor upgrades, and post-release validation activities. Participates in after-hours support, production deployments, and major incident response activities as required. Additional experience needed Experience analyzing application logs, database records, and integration transactions for troubleshooting purposes. Additional skills nice to