Service Manager, WI Transport NSW

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. This is an opportunity for a collaborative and commercially focused leader to make a meaningful impact across customer service, workforce capability, safety, quality, operational performance and continuous improvement.

As Service Manager, you will manage operational and commercial activities within established technical, financial and business guidelines. The role has both tactical and strategic impact, requiring you to balance customer requirements, workforce capability, operational priorities and financial performance. You will work closely with internal stakeholders, customers and regional support functions to maximise revenue opportunities, maintain operational excellence and deliver reliable service outcomes across service and rental operations.

Lead day-to-day service and rental operations with a strong focus on safety, quality, accountability and customer satisfaction. Manage operational and commercial priorities in line with technical, financial and business guidelines. Support sustainable business growth by identifying and maximising revenue opportunities. Work collaboratively with internal stakeholders, customers and regional support functions to deliver strong outcomes. Build workforce capability through employee development, clear expectations and effective leadership. Proactively manage operational, financial and safety risks through adherence to company procedures, regulatory standards and business policies. Foster collaboration across teams and functions through clear communication, negotiation and influence. Contribute to continuous improvement through problem solving, strategic thinking and adoption of new methods. Engage with external stakeholders including customers, suppliers, contractors, auditors and service providers.

You are a practical, customer-focused leader with strong operational judgement and the ability to bring teams together around shared priorities. You communicate clearly, influence effectively and are comfortable managing competing demands in a service-based environment. You will bring: Trade, technical or tertiary qualifications are desirable; however, we welcome applications from candidates with equivalent industry experience and demonstrated leadership capability. A Trade Certificate or tertiary education plus 3 years’ experience, including leadership and management experience; or 5+ years’ comparable experience. Background in the mechanical, electrical or water industry. Strong understanding of operational accountability, safety leadership and quality assurance. Demonstrated ability to manage customer requirements, workforce capability and financial performance. Confidence working with internal and external stakeholders to support operational excellence. A continuous improvement mindset and the ability to solve problems in a fast-paced environment.

Market leading salary plus company bonus program Company-funded income protection insurance Subsidised health insurance for you and your immediate family 12% standard plus a bonus 1% company contribution to invest in your retirement Opportunities to participate in the Xylem Watermark volunteer program, including paid volunteer leave to support global and local water security projects Gym membership discounts and wellbeing programs Additional leave entitlements Structured learning and career development pathways Why Join Xylem At Xylem, we're passionate about solving the world's toughest water challenges. Join a team