Technical Training Engineer

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Palo Alto Networks is looking for a technically masterful Technical Training Engineer to join our team at our Santa Clara headquarters. This isn’t your average "slide-reading" instructor role. You will be the face of our premier technical enablement organization, primarily focused on delivering advanced Cortex workshops (covering XSIAM, XSOAR, and XDR) and spearheading our technical new hire onboarding bootcamps. In this role, you will be at the forefront of educational innovation, actively developing, prototyping, and deploying internal AI enablement tools to scale learning efficiency across our global program. This role is designed for a cybersecurity professional who thrives in a 'player/coach' dynamic—someone who loves staying hands-on delivering advanced Cortex workshops and building AI tools (the player), while taking an active role in mentoring, onboarding, and elevating future Technical Training Engineers as the team grows (the coach). Because you'll be embedded at headquarters, you will have a front-row seat to product updates and ample opportunity for career growth into advanced architecture, content design, or technical leadership roles.

Deliver Advanced Workshops: Lead high-impact, expert-level Cortex workshops and advanced whiteboarding sessions for global internal and external audiences. Drive New Hire Onboarding: Own the classroom execution of technical bootcamps, transforming new hires into field-ready security professionals. Develop AI-Driven Enablement Tools: Build, prototype, and refine internal AI-driven tools—such as automated lab grading agents, custom LLM-based roleplay simulators, and interactive classroom assistants—to scale and personalize the onboarding experience. Measure & Report AI Efficacy: Track, analyze, and report on the adoption, accuracy, and performance metrics of our AI enablement platforms, providing leadership with data-driven insights on how AI tool usage correlates with field readiness and accelerated onboarding. Engage & Champion Enablement Programs: Actively collaborate with cross-functional stakeholders and leadership to confidently present, justify, and defend the strategic impact, metrics, and business outcomes of your onboarding and advanced workshop programs. Maintain Lab Excellence: Ensure the seamless availability, functionality, and rigorous quality assurance of all hands-on labs and Demostack simulations before delivery. Scale Instructor & Peer Readiness: Function as a player/coach by onboarding and mentoring future technical training hires, leading internal Train-the-Trainer programs, and driving readiness for Authorized Training Partners. Collaborate on Content: Partner closely with Technical Enablement Architects to provide