SAP iXp Intern- Support Engineer Fieldglass

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.     What you´ll build The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. Position Title: SAP iXp Intern- Support Engineer Fieldglass Location: São Leopoldo, Brazil Key tasks include, but are not limited to, the following: • Enable customers to implement and operate their SAP solutions efficiently. • Collaborate closely with other SAP Lines of Business (LOBs), working on a swarming mode to ensure great customer service. • Provide consulting for customers on procedural issues and queries. • Adheres to Key Performance Indicators (KPIs), especially responsiveness Service Level Agreements (SLAs) and Productivity goals. • Report errors and code defects to development organizations; collaborates to prioritize fixes and validate solutions. • Provide ongoing and timely communication with customers, ensuring availability through different supported channels (phone, email, expert chat) and any other channel we release for our customers. • Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge. • Familiarize yourself and act in accordance with SAP Support Strategy and Culture. • Handle escalated customer issues in team environments (swarming) and through individual-driven actions (such as incident solving or real-time support), in cooperation with experienced support engineers if necessary. What you bring: A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment. Strong problem-solving and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively. Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement. A growing foundation in business acumen and emerging technologies—especially artificial intelligence—paired with a results-oriented approach and the courage to take initiative. • Studying Information Technology/Computer Science or similar areas. • Ability to effectively handle difficult and challenging customer interactions. • Ability to manage multiple tasks and projects with changing priorities. • Good communication skills, including the ability to speak and write fluently in English is a must. Proficiency in other languages is a plus. • Ability to thrive in a fast-paced environment and to work cross-culturally. • Use AI tools, Language Models and Agents to execute tasks, improve processes and efficiency for supporting our customers. • Experience using AI tools (Copilot, Claude, ChatGPT) to accelerate root cause analysis, interpret error messages, and suggest resolution paths  • Ability to leverage AI-generated suggestions critically, validating outputs before applying them in customer-facing contexts  • Programming knowledge (Java, C++, ABAP/4, etc.) is a plus. •  Experience with one or more of the following is a plus:         · Analyzing logs based on error codes         · Reading Java and object-oriented programming         · Reading JSON (JavaScript Object Notation)         · XML, including SOAP and HTML         · Fiddler and/or Soap UI applications         · Troubleshooting and debugging common web-browsers         · HTTP and security