FLEX Director, Digital UX Writing

This is a temporary position. The assignment duration is through October 9, 2027.

The FLEX Director, Digital UX Writing is responsible for English-language copy for all web, app and email products comprising the Marriott Bonvoy Digital customer journey, partnering closely with UX designers, product owners, and technology leads to ensure that copy is consistent, aligned to brand standards, goal-oriented, high-quality, and effective.

The FLEX Director, Digital UX Writing is expected to contribute fresh and innovative concepts in support of continual improvement.

CANDIDATE PROFILE

Education and Experience Required

8+ years of relevant experience in digital copy Bachelor’s degree or equivalent work experience Proficient in general usability and transactional design best practices Experience with major, large-scale global digital apps, websites, or other digital products, ideally within the hospitality, travel, or consumer finance industry Proven experience delivering high quality, customer-facing copy Ability to communicate clearly, professionally, and effectively with business stakeholders Ability to combine deep expertise in UX copy best practices with a strong understanding of business objectives to deliver thoughtful and balanced copy solutions Prior experience proactively managing tasks and prioritize workload to consistently meet deadlines in a fast-paced environment Maintain a well-organized workflow, including design assets, documentation, and project timelines to facilitate effective collaboration

Preferred

Promote copy best practices drawn from a variety of disciplines (within and beyond hospitality) Understand how to work effectively within a comprehensive design system Demonstrate self-confidence, energy, and enthusiasm Possess strong presentation and communication skills, with an ability to articulate the rationale for specific copy decisions Have an ability to continuously iterate on copy based on stakeholder and user feedback Experience directing Digital content strategy/design is a plus Experience shaping the narrative direction of brand identity is a plus Experience with content governance is a plus Experience with Agile development methodologies and managing work through Jira is a plus

CORE WORK ACTIVITIES

Create, validate, and maintain customer-facing copy supporting the core Marriott Bonvoy Digital customer journey including narrative and descriptive content, labels, forms, instructions, system messages, emails, and some marketing and merchandising content Use a consistent, contextually appropriate copy voice aligned with the latest Marriott Bonvoy and Marriot hotel brand standards Define the copy intake, creation, and review process within the Digital UX team Maintain and document Digital UX copy guidelines including terminology alignment and naming conventions across Digital products

Demonstrating and Applying Discipline Knowledge

Deeply familiar with brand standards for Marriott Bonvoy and all hotel brands Maintains awareness of existing copy across experience Maintains awareness of ADA compliance requirements Maintains awareness of legal compliance requirements Works within the constraints and opportunities of the Marriott Digital Design System component library Works within character limit constraints Uses AI tools transparently as appropriate to brainstorm, generate bulk copy, or otherwise make efficient use of time Is familiar with translation process and supports as needed Ensures a quality experience on live digital products by participating in the user acceptance testing process Grounds copy solutions in research and data

Managing Work, Projects, and Policies

Works closely with UX designers, product owners, and stakeholders to understand copy context and requirements Collaborates with content strategists and/or copywriters external to product team as needed Manages product team and stakeholder reviews of copy,